• Job Description

  Req#: 2505

  Contact Centre Agent

  9005 Boul du Quartier, Brossard, QC J4Y 0A8, 9005 Boul du Quartier, Brossard, Quebec, Canada Req #2505

  Tuesday, November 21, 2023

  Join our team

  Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

  JOB SUMMARY

  The Contact Centre Agent is responsible for acting as the first point of contact for customers. They must make every effort to provide an outstanding customer experience and support our customers.

  RESPONSIBILITIES:

  • Ensures the handling of incoming calls
  • Assist with outbound calls as needed
  • Responds to customer questions
  • Route calls or requests that are outside the established framework to the right place
  • Listens, analyzes and diagnoses the nature of the problems
  • Take charge of solving customer problems at the first point of contact and take responsibility for them within their functions
  • Ensure customer satisfaction
  • Ensures that taking calls is a priority
  • Answers questions and provide customer service to our customers, including being responsible for handling emails
  • Communicates second and third level problems to the various internal levels
  • Commits to maintaining harmonious relationships with customers and the internal team
  • Other related tasks

  EXPERIENCE:

  • 1-year general office experience, including telephone techniques and computer skills, in a customer service environment is required

  CORE COMPETENCIES:

  • Customer Centricity
  • Fully Bi-lingual (English & French)
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy

  EDUCATION:

  • High school education or equivalent. Post-Secondary education an asset.

  Why Join Us
  

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family’s well-being
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering

  We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

  Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

  Other details

  • Job Family Metro Supply Chain (MTH)
  • Job Function Transportation - Last Mile
  • Pay Type Hourly

  Apply Now

• About the company

  Over 40 years ago, Metro Supply Chain Group began with a simple commitment to offering best-in-class warehousing facilities within a small, established market. We’ve grown since to become a leading provider of third party logistics (“3PL”) and supply chain solutions to enterprises in both North America and Europe.

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