Canadian Imperial Bank of Commerce
Contact Centre Representative 12 Month Contract (Telephone Banking Inbound, Solutions, Remote)
This job is now closed
Job Description
- Req#: 2419004
Employer Industry: Banking and Financial Services
Why consider this job opportunity:
- Competitive compensation with a banking benefit*
- Wellbeing support and access to employee and family assistance programs
- Opportunity to work remotely, with occasional on-site requirements
- Flexible work hours to accommodate a work-life balance
- Personalized recognition through MomentMakers, a social recognition program
- Engaging work environment that fosters innovation and collaboration
What to Expect (Job Responsibilities):
- Serve as the first point of contact for clients, addressing their banking inquiries and requests
- Provide support to clients in managing their accounts and financial products
- Actively listen and problem-solve to resolve client issues effectively
- Educate clients on CIBC's digital capabilities and financial products
- Connect clients with appropriate financial contacts to enhance their financial success
What is Required (Qualifications):
- Availability and flexibility to work between 7:00 AM to 12:00 AM AST, Monday to Sunday
- Ability to work independently with a secure workspace free from distractions
- Wired internet connection that meets specified speed requirements
- Strong communication and active listening skills
- Legal eligibility to work at the specified location(s)
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a financial services environment
- Proficiency in MS Office and other relevant software
- Bilingual abilities, especially in French
- Experience with sales or upselling financial products
- Strong understanding of banking products and services
#Banking #CustomerService #RemoteWork #CareerOpportunity #FinancialServices
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Canadian Imperial Bank of Commerce, commonly referred to as CIBC, is one of the "Big Five" banks in Canada.
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