ACD Direct
Contact Services Operations Specialist
This job is now closed
Job Description
- Req#: 56
Employer Industry: Virtual Solutions for Non-Profit Clients
Why consider this job opportunity:
- Opportunity to work with an innovative company focused on providing solutions for non-profit clients
- Flexible remote work environment
- Supportive and collaborative workplace culture
- Chance to make a positive impact in the non-profit sector
- Engaging role that utilizes problem-solving skills and enhances professional growth
What to Expect (Job Responsibilities):
- Manage incoming and outgoing communications for non-profit clients, ensuring effective service delivery
- Collaborate with team members to develop and implement operational strategies for client success
- Provide exceptional customer service support, addressing inquiries and resolving issues
- Assist in training and onboarding new staff members to maintain service quality
- Analyze service metrics and report findings to improve operational efficiency
What is Required (Qualifications):
- Proven experience in a customer service or operations role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency in using virtual communication tools and software
How to Stand Out (Preferred Qualifications):
- Experience working with non-profit organizations or in a call center environment
- Familiarity with data analysis and reporting
- Knowledge of operational best practices in a virtual setting
- Previous experience in training or mentoring staff
- Strong organizational skills and ability to manage multiple tasks
#VirtualSolutions #CustomerService #NonProfit #RemoteWork #CareerOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the Uni...
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