ACD Direct
Contact Services Operations Specialist
What's your preference?
Job Description
- Req#: 64
Employer Industry: Virtual Solutions for Non-Profit Clients
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere, providing flexibility in your work environment
- Engage in innovative projects that support non-profit organizations
- Collaborative and supportive team culture
- Chance to make a meaningful impact on client relationships and community initiatives
What to Expect (Job Responsibilities):
- Serve as a primary contact for clients, ensuring effective communication and support
- Coordinate and manage operations related to client services
- Develop and implement strategies to enhance client satisfaction
- Collaborate with team members to streamline processes and improve service delivery
- Analyze client feedback to identify areas for improvement and implement solutions
What is Required (Qualifications):
- Proven experience in customer service or client relations
- Strong organizational and multitasking skills
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team in a remote setting
- Proficiency in using various digital communication tools and platforms
How to Stand Out (Preferred Qualifications):
- Experience working with non-profit organizations or in a similar industry
- Familiarity with virtual collaboration tools and project management software
- Background in operations or process improvement
#VirtualWork #ClientRelations #NonProfitSupport #CareerGrowth #RemoteJob
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the Uni...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.