• Job Description

  Req#: 2023-0024928

  At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

  Job Description

  Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey. Leverages human-centered design methods (design-thinking, service design, research/insights, etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success. Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process.

  Responsibilities

  Responsible for leading and collaborating with other User Experience disciplines (Project Management Office, Research & Testing, Interaction Design, and Visual Design) to identify and execute against both the strategic and tactical content needs for various projects on multiple, interactive platforms. Provides training and guidance to content developers and stakeholders to improve understanding of and promote adoption of the content strategy model. Produces and monitors online content strategies, including voice and tone, customer and business-centric site goals, and identification and prioritization of site content. Evaluates and promotes methods to improve content lifecycle process. Analyzes, recommends and implements practices to increase efficiency and effectiveness of content development and production methods. Produces and/or supervises the creation of all deliverables (content inventories, audits, competitive reviews, content strategy briefs, content work plans, content matrices, copy documents, and optimization/lifecycle plans), as required on a project-by-project basis.

  • Deeply understand our customers and users and be their champion

  • Rewrite existing UX copy to improve engagement, retention, or conversion

  • Providing new UX copy for new features and products

  • Write micro-copy for buttons, error messages, menus and more to ensure all actions are clear, concise, and uniformed across Web and Mobile

  • Providing ideas and insights for App tone of voice and messaging

  • Analyze consumer behavior to gain user insights and identify opportunities to optimize usability

  • Partner closely with product and engineering and contribute to the product vision

  • Effectively communicate conceptual ideas and design rationale

  Preferred Skills/Experience
  - Bachelor's degree, or equivalent work experience
  - Typically three to five years of relevant experience
  - Proficient product management, product and experience design or similar experience
  - Effective presentation, verbal and written communication skills

  Additional Competencies

  - Portfolio of work, ranging from high-level branding and conceptual videos to executional samples, such as social media copy, emails, infographics, articles, etc. (provide portfolio password, if required)

  - SaaS, B2B, B2C, or platform experience

  - Experience as a content writer for web, mobile, responsive, or emerging platforms

  - Previous experience writing complex, multi-functional, large-scale applications

  - Storyteller with the ability to listen, present, and sell through empathetic content

  - Ability to clearly and effectively communicate processes, ideas, rationale, and solutions to teams and stakeholders

  - Excellent interpersonal, written, and communication skills

  - Detail-oriented, user-centric mindset able to deconstruct complex issues

  - Experience with receiving and implementing feedback and constructive criticism

  - Familiar with tight deadlines, changing priorities, and multidisciplinary challenges

  - Focused on research and data-driven recommendations

  - Proven experience for consumer-focused products in FinTech is a plus

  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

  Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

  Benefits:

  Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

  EEO is the Law

  U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

  E-Verify

  U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

  The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,230.00 - $123,800.00 - $136,180.00

  U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

• About the company

  US Bancorp is an American bank holding company based in Minneapolis, Minnesota, and incorporated in Delaware.

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