• Job Description

  Req#: 267272

  Description

  ADP is hiring a Content Developer to create product support solutions

  We have an incredible opportunity for a full-time Content Developer with 3+ years’ experience. Join our team to engage and collaborate with product owners, service team members, human experience professionals, developers, learning designers, and others to create the best support experiences for our clients. We can’t wait to have you on our team!

  
  WHAT YOU’LL DO:

  Here's what you can expect on a typical day, but sometimes no two days are alike:

  • Use your words – You recognize the crucial role content plays in a seamless, integrated Help & Support model, and you use words to create compelling, intuitive solutions. You’ll bring a track record of producing targeted, clear, and well-organized, structured content that meets users at their moment of need.

  • Win as one – It’s more than just a slogan. You’ll come to the table to collaborate with product teams across the organization, and partner with the larger Strategic Enablement & KM organization, as well as our Service teams to create the best in-product solutions for our clients. You’ll bring experience with digital adoption tools such as Pendo, WalkMe, and WhatFix.

  • Share a passion for perfection – Yeah, it’s good, but you know it could be better. You draft content, iterate…and iterate…and iterate some more to make the product support solution the best it can be within delivery timeframes.
  • Follow the journey – You know that creating product support solutions is more than following the software’s journey in a systematic way. Be an advocate – You’re the voice of the user! That voice is always in your head as you create clear, concise, engaging content to work in concert with the user experience. Speaking of following, we do have writing standards you’ll need to follow!
  • Get in the weeds –Deliver the product’s voice and tone from the inside out and make sure the product support content is concise, consistent, follows our writing standards, is easy to understand, incredibly engaging, and aligns with the product’s goals.
  • Share what you know – Stay abreast of changing writing methods and technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of the latest ways to deliver product support content. Contribute new ideas and standards along the way and recommend tools to make our jobs easier so we focus on what humans bring!
  • Be a continuous learner - You have a focus on personal development to develop and elevate your professional knowledge and skill. You maintain an outside-in perspective by building and maintaining peer networks inside and outside ADP.
  • Jump right in - Multi-task and set priorities in a fast-paced, agile environment. We promise you won’t be bored! You do need to follow defined governance processes.
  • Measure outcomes: Use metrics and feedback for informed decisions, but to also drive improvements that are readily seen to make that difference!

  To thrive in the role, you have three-plus years of experience with Pendo, WalkMe or Whatfix and have the technical expertise needed to excel in designing effective content and troubleshooting using this type of tool. You have broader exposure working independently to design and develop sound product solutions, and can manage simultaneous projects with deadlines. It would be best to be a continuous learner who focuses on personal development and business process improvement within design standards. The work you do will help our businesses support our clients who employ one to millions of employees.

  YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
  • Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
  • Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
  • Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
  • Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
  • Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

  Qualifications

  TO SUCCEED IN THIS ROLE: Required Qualifications

  • You will need 1-3 years of experience in content development, and hands-on experience building content in a digital adoption platform, preferably Pendo.
    
    Degree in Technical Writing/Communications or English or a certificate in UX Writing. A degree or certification in one of these disciplines is ideal, but not required.

  Other things that will set you apart:

  • Experience using tools such as Captivate, Articulate 360, TechSmith Camtasia, TechSmith SnagIt, Audacity, Vyond, as well as Microsoft Office products, and Adobe content and design products.
  • Technical aptitude to quickly learn new development tools.
  • Experience with Programming fundamentals: HTML, CSS or JavaScript, BBcode.
  • Comfort with browser consoles, troubleshooting commands.
  • Be a quick learner and retain and use what you learn.
  • Be a great writer that can clearly articulate the value of product features or changes to our clients.
  • Bring incredible attention to detail, communications skills, and be very organized in your approach to work.

• About the company

  ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration and more.

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