Who We Are

• Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Position Overview

• We are looking for a Content Manager to work closely with one of our most prestigious high-tech clients working as a primary lead for delivery and execution. Someone who is highly collaborative, organized, and adept at working in a fast-paced and rapidly evolving environment. Who loves crafting personal experiences for customers and someone with experience working cross-functionally with teams to intake content requirements, develop the content and the technical decisions regarding content management for assigned programs.

Key Responsibilities:

• Support the successful execution of digital projects by creating, managing and communicating project timelines and details. Manage Jira milestones and subtasks, budget and sprint planning, QA, troubleshooting issues and escalations
• Work cross-functionally with teams to intake content requirements and develop the content and the technical decisions regarding content management for assigned programs
• Execute content strategy and apply best practices for digital engagement and segmentation across digital channels including content, digital channel execution, optimization, targeting, frequency, order, and timing
• Collaborate with business leaders and cross-functional teams to optimize processes and leverage automation wherever possible.

Requirements

• Bachelor’s degree in business, Marketing, or a related discipline

• 3+ years of experience working in digital marketing
• Customer journey development knowledge a plus
• Strong customer interface and presentation skills, with a Customer Focus attitude
• Platform experience with Salesforce.com Marketing Cloud, Eloqua, Marketo or similar platforms is a plus
• Working knowledge of Jira is a plus
• Excellent planning, time management, organizational and interpersonal skills
• Cisco experience preferred

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting