TalentBurst
Content Operations, TIDAL
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Job Description
- Req#: 25-33930
- Enhance and scale copyright moderation processes
- Evaluate copyright moderation processes (including Pex and DMCA processes) to streamline risk mitigation;
- Develop self-serve tooling for streamlined takedown processes.
- Assist with DMCA claim and counter-claim processes, internal escalations and third-party communication.
- Enhance and scale content moderation processes
- Evaluate content moderation processes (including policies related to harmful/illegal content) and streamline risk mitigation.
- Work with cross-functional partners to adapt and scale existing policies for global regulatory moderation compliance.
- Manage copyright/content operation queues
- Manage Zendesk queue for integrity-related tickets, using macros and structured workflows to maintain SLAs;
- Monitor and Zendesk queue of counter-claim submissions and copyright scanning disputes, per internal guidelines;
- Monitor and action on internal escalations.
- Improve systems and policy
- Identify opportunities to strengthen or automate content integrity policies.
- Coordinate with engineering and policy leads on changes to make processes more efficient.
- Utilize AI tools to automate existing and newly developed processes
- Experience in content operations, trust & safety, or legal operations, ideally within a digital media or tech company.
- Experience in the music industry, ideally in digital rights, licensing, publishing, or content operations.
- Familiarity with UGC moderation and copyright law (especially DMCA).
- Experience using customer success tools (e.g. Zendesk), organization management tools (e.g., Airtable), internal communication platforms (e.g. Slack), and AI tools.
- Strong organizational, documentation, and communication skills.
- Ability to work cross-functionally with legal, engineering, and customer success teams.
Content Operations, TIDAL
Oakland, CA 94612
6 Months
100% Remote
Duties:
Skills:
#TB_EN
About the company
Founded in 2002, TalentBurst is the national leader staffing supplier to large MSP contingent workforce programs. Through our 4 delivery centers in Boston, San Francisco, Miami and Gurgaon, India we support 90 Fortune 500 customers every week filling I...
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