At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

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Job Level

NV-05

As a content technician specialist, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity.

You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed guidelines in place. The ability to drive results in therefore essential.

You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help users operate tools and systems effectively.

General Information on the Position

Main responsibilities

• Completes documents requiring specific expertise and accuracy (e.g. legal, accounting or finance)

• Uses one or more specialized IT applications related to the unit's operational processes

• Performs various operational activities related to the unit's business processes (data retrieval and processing, research and information analysis, follow-up of internal and external client requests, application of programs and policies, file status, etc.)

• Acts as an operational resource within the unit

• Helps develop and implement new work methods and procedures to improve unit productivity

• Periodically produces and distributes reports and analyzes impacts on the unit's business processes

• Performs quality controls as part of the unit's business processes

• Will be required to conduct phone time in the auto/property queue for inquiries and first notice of loss

• Conduct price research on contents, input and update contents loss damage report spreadsheet.

Other working conditions

• Workplace: Position located in Aurora, Mississauga or Ottawa, depending on the applicant selected. The work arrangement for the position is full-time telework #LI-Remote

• Number of jobs available : 2

Qualifications

• College diploma in a related field

• A minimum of one year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Specific knowledge

• Very good knowledge and proficiency in internet usage and computer systems (including microsoft excel)

• Good knowledge of retail trades (jewellery, tools, computers, electronics, etc.)

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Situational adaptability

Work Location

333 First Commerce Dr. Aurora

Trade Union

Non Syndiqué

Unposting Date

2024-03-7

Job Family

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.