***THIS IS A REMOTE POSITION***

Essential Duties and Responsibilities:

Conducts inventory reviews to ensure compliance with client specifications
Effectively communicate directly with the adjuster or policyholder for any further inquiries or disputes.
Accurately depreciates items according to the depreciation rates agreed on with the client
Post claim support: Can calculate recoverable depreciation in support of submissions from policyholder for replacement receipts
Corresponds with internal and external customers while maintaining a high level of confidentiality and data integrity

Qualifications:

Proficient in Microsoft Outlook, Word and Excel, some Xactimate experience
Strong customer service skills and problem-solving skills
Effective time management skills and ability to multi-task and adapt to changing environment
Excellent interpersonal skills and ability to adjust and interact with all levels of personnel and customers
Professional written and oral communication skills
Strong attention to detail with ability to set priorities, meet deadlines, achieve goals, organize and take pride in their work
Documenting and reporting product or service quality levels
Strong database management experience with ability to consistently identify and report on issues
Typing speed of 40 words per minute or better with accuracy

Preferences:

Work Schedule:

BENEFITS:

Medical, Dental Vision Insurance - CIGNA
- Company covers 100% of Employee Only premium for Dental and Vision
401 (k) Plan (Company match up to 4%)
Company paid Life Insurance
Company paid Long Term Disability Insurance
Bonus (eligible after 90 days of employment)
Paid Time Off
Corporate Office gym facility & Personal Trainer...and more for qualified employees

Flexible work from home options available.

Contents Quality Assurance Associate- Remote

Job Description