Job Posting: #924390
Position: Continuing Education Officer
Department: Registrar's Office
Site: The Michener Institute of Education
Reports to: Registrar
Status: Temporary Full-Time
Salary: $51,630 - $64,537 per annum
Hours: 35 hours per week

The Michener Institute is Canada’s only post-secondary institution devoted exclusively to the applied health sciences professions. In January 2016 the Michener Institute integrated with University Health Network and has become the Michener Institute of Education at UHN. Offering full-time, part-time and continuing education programs, The Michener Institute is committed to providing its students with Best Experience, Best Education. Through an innovative healthcare curriculum and an engaging learning environment, The Michener Institute prepares learners to become competent and highly skilled allied health professionals.

If you want to work with a team of professionals dedicated to the advancement of applied health sciences to enhance the health of individuals and communities in Ontario and beyond, we encourage you to apply for the Continuing Education Officer position with The Michener Institute.

Position Summary

Working in the Registrar’s Office (RO), this role serves as a liaison with the Continuing Education Department (CE). The Continuing Education Officer is responsible for coordinating all continuing education-related activities. The incumbent is responsible for responding to CE program/course inquiries and works closely with the Admissions Team in application processing, assessments and admission decisions. This position requires the incumbent to be onsite 3 days weekly.

Duties:

• Serves as liaison with the Continuing Education Department. Responsible for ensuring business processes between the two departments are aligned and documented (via process maps and procedures manual)
• Acts as the first point of contact for all continuing education admission inquiries (email, phone, in-person)
• Reviews CE applications for programs and courses for admission decisions applying relevant policies, procedures, and established criteria. Informs applicants of status throughout the admissions cycle.
• Provides administrative support for CE enrolment and registrations
• Coordinates the scheduling of CE courses and sections by ensuring scheduling parameters are reviewed and updated accurately in a timely manner
• Generates and updates cyclical CE reports
• Consults with all relevant stakeholders in onboarding new CE programs and new CE courses
• Serves as CE Account Manager in reconciling CE financial accounts and provides appropriate reporting to Finance. When required, assists in verifying and addressing inquiries relating to tax receipts (T2202) and escalates complex tax queries to the RO Systems team.
• Working closely with the Student Systems Analyst, provides frontline support for PowerCampus (SIS), and Self-Service inquiries. Assists in processing CE room booking requests through Campus (Room booking system).
• Other duties as assigned by the Registrar

  Position Qualifications:

  • Minimum education requirement of Bachelor’s degree.
  • Minimum of 3 years experience within a post-secondary environment
  • Strong time management skills and ability to multi-task
  • Excellent organization and prioritization skills
  • Strong attention to detail, accuracy and problem solving skills
  • Strong interpersonal skills and ability to communicate clearly with applicants, students, faculty and staff verbally and in writing. Ability to maintain professional and positive attitude when speaking with applicants, Michener staff and the public.
  • Demonstrated ability to analyze and improve processes or workflow. Background in process mapping using visualization tools (e.g., Visio) is an asset
  • Proficient in Microsoft Office applications, experience using Student Information System and Ticketing system considered an asset
  • Satisfactory Canadian Police Clearance document required upon hire

    Vaccines (COVID-19) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code

    Qualified applicants are invited to submit a detailed resume and cover letter.

    Closing Date: September 21, 2023
    
    For further information on The Michener Institute, please visit our website at www.michener.ca.

    The Michener Institute is publicly funded by the Ministry of Health and is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity.

    Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

    While we thank all applicants only those selected for an interview will be contacted.

• About the company

  The University Health Network (UHN), consisting of Princess Margaret Cancer Centre, Toronto General Hospital, Toronto Western Hospital and Toronto Rehabilitation Institute, is a recognized leader in patient care, research and education.

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