Job Title: Service Contract Administrator (remote)

Job Description

As a Service Contract Administrator, Field Service, you will be part of a dynamic team that supports contract management and renewal processes for the service business. Your role will primarily involve ensuring accurate and timely contract administration, directly impacting the Field Service group.

Responsibilities

• Operate the agreement management system to effectively manage new contracts, contract renewals, RMAC (remove, move, add, change), and ensure alignment with company standards.
• Monitor and analyze contract performance over the previous year to ensure compliance with terms and identify areas for improvement or optimization.
• Collaborate closely with Contract Administrators to understand contract requirements and ensure contracts are tailored accordingly.
• Quickly identify and resolve any discrepancies or issues in contracts, working directly with internal teams as necessary.
• Maintain comprehensive documentation of all contract agreements, amendments, and related correspondence.
• Ensure adherence to legal and company policies related to contracts.
• Download AR reports, check invoiced contracts, reach out to contacts via email or phone, and follow up if there is no response.
• Update customer contact information in the system, leveraging the basic nature of the M2K computer system.
• Send invoices to customers and ensure they receive their renewal contract invoices.

Essential Skills

• Customer service oriented
• Proficiency with computers, including M2K, Teams, Outlook, and File Hold.
• Effective communication skills, both verbal and written.
• Self-starter
• Ability to multitask across different programs

Additional Skills & Qualifications

• Experience in contract administration
• Proficiency in data entry
• Capability to update customer information accurately

Work Environment

This role is fully remote, with working hours from 8 AM to 5 PM. You will be part of a team consisting of eight other members located across the United States. There is no requirement to come into the office, although there was one get-together last year. The culture is supportive, with leadership providing ample guidance. Employees enjoy benefits such as BBQ summer events, holiday celebrations, most holidays off, two weeks of vacation, and floating holidays.

Pay and Benefits

The pay range for this position is $24.03 - $24.03/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 16, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.