LanceSoft
Contract Remote Role | SMS Operations Specialist
This job is now closed
Job Description
- Req#: 24-157991
- We are looking for a detail-oriented SMS Operations Specialist to join Square on a contract basis. In this role, you will be responsible for monitoring, identifying, and triaging issues related to SMS, and working with third-party companies to resolve SMS deliverability and verification failures. You will collaborate closely with our engineering and product teams, providing updates on SMS-related trends and challenges.
- This role will involve reviewing messages exchanged between merchants and their customers, some of which may contain explicit content. As such, the ability to handle sensitive information discreetly and professionally is essential.
- Monitor internal communication channels and tooling for issue discovery, troubleshooting, and triage.
- Work with third-party vendors to resolve SMS deliverability issues, verification failures, and other operational challenges.
- Review and analyze SMS messages, ensuring compliance with regulations, while handling sensitive content responsibly.
- Assist in resolving operational issues related to messaging between merchants and their customers.
- Provide regular updates and insights to engineering and product teams regarding SMS performance, trends, and emerging issues.
- Collaborate with engineering and product teams to improve internal tooling and process.
- Maintain detailed logs of issues and resolutions to support continuous improvement efforts.
- Minimum 1-2 years experience working in operations or technical support roles, preferably related to messaging.
- Strong analytical skills, especially working with data. Experience with SQL is required.
- Ability to work with internal tools to manage operational tasks efficiently.
- Experience handling and reviewing sensitive information.
- Strong communication skills, with the ability to relay technical information clearly to both technical and non-technical stakeholders.
- Familiarity with SMS deliverability, verification, and compliance standards is a plus.
- Strong organizational skills with attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Preferred Experience:
- Knowledge of industry regulations related to SMS, including spam prevention and content filtering practices would be a bonus.
- Bachelor Degree or equivalent years of relevant working experience.
- Minimum 1-2 years experience working in operations or technical support roles, preferably related to messaging.
Duration: 1 year contract with possible extension
Pay Range: $34 - 38.70/hour on w2 (All Inclusive)
Job Description:
Vishwas BM
571-678-0170
Vishwasb@lancesoft.comAbout the company
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.
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