Employer Industry: Technology-Driven Retail Solutions

Why consider this job opportunity:
- Salary up to $23.84 per hour
- Comprehensive health and wellness programs, including medical, dental, vision, and life insurance
- Generous 401(k) plan with company matching contributions
- Paid time off up to 15 days annually, plus 12 paid holidays and paid sick leave
- Flexible work-from-home arrangement with a dedicated workspace
- Opportunities for continuous learning and personal growth within a dynamic and innovative environment

What to Expect (Job Responsibilities):
- Identify and resolve complex problems that require innovative solutions
- Perform service agreement data entry and processing with close attention to detail
- Maintain daily customer accounts, handling service changes, updates, and cancellations efficiently and accurately
- Support internal and external customer inquiries via phone, email, or Teams
- Continuously evaluate and suggest improvements for current processes to enhance quality and productivity

What is Required (Qualifications):
- 4-year degree related to Business Administration, Accounting, or Marketing, or 4 years of equivalent experience
- Strong interpersonal and communication skills, both verbal and written
- Highly developed sense of integrity and commitment to customer satisfaction
- Proficient in Microsoft applications, including Excel, Word, Outlook, and Teams
- Ability to thrive in a fast-paced, demanding environment with strong organizational and multitasking skills

How to Stand Out (Preferred Qualifications):
- Experience working in a technology-driven environment or retail solutions sector
- Strong problem-solving skills and ability to work independently or within a team
- Familiarity with service agreements and contract management processes

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