Contract Support Associate - Richardson

Job ID

152435

Posted

29-Jan-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Richardson - Texas - United States of America

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role

This role is to support the delivery of a client account, by supporting the Account Leader with account governance and administration, financial administration, workflow and CMMS administration, supply chain and vendor coordination, as well as Helpdesk and customer service.

What you’ll do

• Be a first point of contact for customers, by positively responding through effective communication and personal accessibility.

• Run and present financial management reports (WIP, Debt, OPO, Invoice Pool). Have an understanding of activities that have influenced results, interrogating data to improve results.

• Track all account spend and chargeable works against the relevant budgets as required, ensuring that all extra works have a valid customer purchase order in place.

• Maintain the account web quote system, ensuring that all job statuses remain up to date and that all relevant information is available.

• Prepare various internal and customer facing reports for the account, liaising with the appropriate people for accurate information and ensuring attention to detail. Attend meetings and take minutes.

• Complete all customer billing, ensuring that margins are accurate and that all invoices are raised in line with Company and customer policies and that payment is received in line with contractual agreements. Follow up for prompt payment of customer invoices.

• Monitor Helpdesk activity, dealing with incoming queries, ensuring that requests are logged in the CMMS system.

• Coordinate the team and vendors to complete work orders as required, keeping customers appraised with what is happening and ensuring that work orders are closed down in a timely manner.

• Work with the wider Contract Support community to support the performance of the Business Unit and to share best practice.

What you’ll need

• Applicants must be currently authorized to work in the United States without the need for

• High school diploma or general education degree (GED) required.

• Minimum of four years of related experience and/or training.

• Experience working with Finance systems and CMMS systems desirable.

• Excellent written and verbal communication skills. Strong organizational and analytical skills.

• Ability to provide efficient, timely, reliable, and courteous service to customers.

• Ability to effectively present information.

• Ability to respond effectively to sensitive issues.

• Requires advanced knowledge of financial terms and principles.

• Ability to calculate intermediate figures such as percentages, discounts, and commissions.

• Conducts advanced financial analysis.

• Ability to solve problems involving several options in situations.

• Requires advanced analytical and quantitative skills.

• Organized, able to prioritize and deliver within high pressure, business critical environments. Intermediate skills with Microsoft Office Suite, Outlook, Excel and Powerpoint.

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values—they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business to new opportunities.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS