Benefitfocus
Contractor Customer Service Representative - 10.2 Start Date
This job is now closed
Job Description
- Req#: onyhofwk?nl=1
Industry: Benefits Management Platform
Why consider this job opportunity:
- Competitive pay rate of $16.00 per hour with performance bonus potential
- 4 weeks of structured training provided through Benefitfocus University
- Opportunity to gain experience using various software programs such as Salesforce, JIRA, and Microsoft Office Suite
- Join an exceptional team and receive guidance from a Benefitfocus mentor
- Temporary position with the potential for career advancement at one of the most innovative software companies
What to Expect (Job Responsibilities):
- Act as the primary point of contact for customers, providing support and guidance during benefits enrollment
- Communicate benefit plan details and assist customers in navigating the software
- Accurately document customer interactions in Salesforce
- Provide estimated timelines for issue resolution
- Embody the company's core values: Respect, Own It, Together, Community, Celebrate, and Anticipate
What is Required (Qualifications):
- Excellent communication skills, particularly over the phone
- Ability to work collaboratively to resolve issues
- Quick learner with the ability to adapt to new technology
- Strong multitasking skills to handle a high volume of calls and multiple projects
- Team player mindset with a drive to grow within the organization
How to Stand Out (Preferred Qualifications):
- Prior experience working with benefits plans, hospital systems, or Benefitfocus software
#BenefitsManagement #CustomerSupport #SoftwareCompany #RemoteWork #CareerOpportunity
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Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.About the company
Helping in the moments that matter by connecting consumers to benefits that improve lives. Benefits enrollment and benefits administration solutions.
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