• Job Description

  Req#: R6115

  Together we are Trusted to Serve Scotland.

  It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here.

  Our work keeps Scotland’s water flowing, from reservoir to tap – and from sewer to treatment plant.

  Do your bit by joining the ICC team as a Control Engineer! This role is essential for protecting the service to our customers and is an excellent opportunity to develop current knowledge, skills and experience that has successfully supported career advancement of previous role holders.

  What you’ll do

  Our purpose is to ensure an appropriate business response to a range of risks which might impact Scottish Water's ability to serve our customers. This includes a 24/7/365 proactive and reactive monitoring and alarm management service across circa 5000 Water and Waste Water operational assets; a 24/7/365 out of hours support and advice service for field employees engaged in supporting either our response to asset or customer service issues; remote control of the water network distribution systems within the Glasgow area; ensuring the appropriate response to a range of security alarms installed to protect our assets; and management of alarms from systems designed to protect the health and safety of our employees.

  You will utilise the various ICC systems available together with your knowledge, experience and analytical skills to deliver this proactive decision making service. The key aim of the service is to ensure operational events, incidents and customer impacts are minimised whilst ensuring we take every opportunity to maximise customer experience.

  You will benefit from a circa 30% shift enhancement / weekend allowance, working a 5 week rotational shift pattern made up from early, back & night shift. Working 19 days with 16 days off inclusive of a 9-day continuous spell every 5 weeks

  What you’ll need

  • Practical experience within a Customer operations Environment (Water, Waste Water, Networks).

  • Telemetry Systems.

  • Good analytical skills

  • Good problem solving and communication skills

  • Strong IT skills (Excel, Access, Asset Inventory)

  • Ability to think logically and interpret complex information Excellent data management skills

  • Ability to present information to suit audience

  Looking out for you

  While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

  You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take time off to volunteer in your community.

  When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

  For your future, there’s our pension (the ‘know-what-you’ll-get - when-you-retire’ kind), and life assurance.

  As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping .

  The not-so-small print

  The salary range for this position is £24,741 - £35,566 depending on skills and experience.

  All new Scottish Water employees are required to complete pre-employment security checks before they can start work.

  If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on the 14th of August 2023 .

  Do you have any support needs?

  Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us here with the vacancy reference number in the subject line so we can work with you to support you throughout your application.

  Working at Scottish Water

  Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!

  
  We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.
  

  We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

  
  In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
  We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).

  
  We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

  We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.

  
  You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.

  Next Steps

  Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.

  For more information about this role or if you require any additional support throughout the application process please contact the recruitment team: SWRecruitment@scottishwater.co.uk

  As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date .

  Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.

• About the company

  Scottish Water is a statutory corporation that provides water and sewerage services across Scotland.

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