• Job Description

  Req#: 47441

  Transforming the Future with Convergence of Simulation and Data

  Control Tower Pre-Analyst

  Job Summary:

  Our client in Auburn Hills, MI is looking for a Control Tower Pre-Analyst. This is a contract position.

  What You Will Do:

  The role of a Pre-Analyst - Control Tower is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Here's a breakdown of the key responsibilities and tasks associated with this position:

  • Voice of the Customer (VOC):
    • Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.
    • Actively listening to customer feedback to identify patterns, trends, and recurring issues.
  • Issue Identification and Triage:
    • Analyzing data to identify emerging issues and potential problems with products or services.
    • Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.
    • Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.
  • Problem Statement Development:
    • Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis.
    • Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information.
  • Issue Resolution Support:
    • Collaborating with cross-functional teams, including product development, engineering, supplier and manufacturing quality, and customer service, to facilitate issue resolution.
    • Providing support and guidance to issue owners throughout the resolution process, including assisting with problem-solving and decision-making as needed.
    • Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues.
  • Continuous Improvement:
    • Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.
    • Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.

  Overall, the Pre-Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.

  Basics:

  • Bachelor's degree or higher in Engineering.
  • 5 + years of experience in engineering, manufacturing, supplier operations, or quality.
  • Strong verbal and written communication skills are necessary for effectively conveying complex technical information, problem statements, and resolutions to stakeholders at all levels of the organization.
  • Ability to collect and synthesize data into meaningful information indicates proficiency in data analysis, which is crucial for identifying trends, patterns, and emerging issues from customer feedback and operational data.
  • Excellent interpersonal skills are important for collaborating with cross-functional teams, communicating with customers, and building effective working relationships with stakeholders.
  • Strong organizational skills are required for managing multiple tasks, prioritizing issues based on severity and impact, and ensuring timely resolution.
  • Problem-solving capabilities.
  • Microsoft Office experience-Intermediate.

  How You Will Be Successful:

  • Envision the Future
  • Communicate Honestly and Broadly
  • Seek Technology and Business “First”
  • Embrace Diversity and Take Risks

  What We Offer:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) with matching contributions
  • Paid Time Off
  • Employee Discounts
  • Free training on all Altair products

  Why Work with Us:

  Altair is a global technology company providing software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

  Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

  For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com

  Ready to go? #ONLYFORWARD

  At our core we are explorers; adventures; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.

  Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair’s history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

• About the company

  Altair Engineering Inc. is an American multinational information technology company headquartered in Troy, Michigan.

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