• Job Description

  Req#: REQ234753

  Voicebot developer

  • You are a strategic thinker, passionate about emerging technology, AI, Voicebots and Contact Centre Technology
  • Join a flexible and fun team who are committed to delivering and optimising meaningful connections
  • Together we ensure a seamless and cohesive cross-channel experience

  
  Do work that matters

  In this role, you will be involved in the support, development, optimisation and future strategy of our voicebots alongside our suite of conversational capabilities including Conversational AI, live chat, messaging and our future state contact centre platform.

  You will have a pivotal role in developing new and exciting voicebot capabilities as part of CBA’s Conversation Design chapter.

  Day to day, this role involves end to end design, build and testing using a modern and rapidly evolving low-code Conversational AI platform, as well as stakeholder management across multiple lines of business and channels.

  You will work in an Agile Squad alongside other conversation designers, contact centre SME's, researchers, product owners and technical delivery teams.
  

  See yourself in our team

  As a Voicebot developer, you’ll play a pivotal role in contributing to Conversation Design discipline across The CBA group. You will be an essential part of transforming and delivering experiences through the use of Conversational & Generative AI technology. In this position, you will execute through a hands-on approach, ensuring that CBA delivers top-tier conversational solutions. You’ll be at the forefront of the rapidly evolving conversational and generative AI landscape.
  

  Your core responsibilities include:

  • Design and craft exemplary conversational flows, scripts, and experiences
  • Collect, analyse, and integrate feedback to constantly refine and improve conversational experiences.
  • Stay up to date with Conversation & Generative AI evolution and opportunities as they relate to conversation design
  • Provide thought leadership and support ensuring every opportunity is leveraged.

  We are interested to hear from people who have

  • Demonstrated ability to deliver exceptional Voicebot experiences using Conversational AI
  • Passionate to learn and transform conversations on our digital assets
  • Thought leadership in Conversational AI
  • Continuous improvement mindset
  • Excellent analytical focus
  • Demonstrated stakeholder management experience
  • The ability to work autonomously in a team environment
  • Experience with content production, risk, legal & compliance management
  • Experience with optimising different types of language models
  • Experience using Microsoft Copilot Studio (including using PowerFX)

  If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

  We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

  Advertising End Date: 02/06/2025

• About the company

  The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.

Notice