• Job Description

  Req#: 21745

  United States, Michigan, Detroit

  On-Board Services

  11-Jul-2023

  Ref #: 21745

  LinkedIn Tag: #LI-PS1

  How you'll help us Keep Climbing (overview & key responsibilities)

  On Board Services is seeking a self-directed individual who has demonstrated operational experience with strong awareness of the Catering operations. They must possess strong interpersonal and communication skills that are effective and in line with Rules of The Road. They must be able to communicate upwards and on behalf of the OBS organization. They must have a keen sense of operations and a passion for compliance. They will be responsible for completing all established safety, flight, and kitchen audits supporting continuous improvement. This individual will keep a watch over all catering activities at a station level and deliver a high standard of ramp, food, and aircraft safety for Catering Operations. They will report directly to the Catering Supervisor. They will have frequent contact with Director, Managing Director, and Vice President level leaders.

  
  

  • Conduct safety observations of both facility and ramp operations and provides corrective action feedback to mitigate safety hazards and risks
  • Maintains knowledge and awareness of the Delta Ground Operations Manual, the Safety Policies & Procedures Manual and the Airport Operations Ramp Procedures
  • Conducts safety audits of Catering Personnel behaviors and submits audits for trending and process compliance review
  • Provides on the spot training or corrective behavior training to mitigate risks
  • Supports the completion of Incident Summary Investigations for Safety and Security incidents, by collecting data, photos, statements and other relevant information
  • Communicates required prevention steps by providing Safety Alerts, Safety Acknowledgement Forms, and Shift Briefings to unit management
  • Liaises with ACS, OCC, ACC, Suppliers and OBS leaders in cases on safety related issues
  • Regularly attends and participates in various meetings and safety briefings
  • Identifies and tracks safety and security compliance issues
  • Performs follow-up observations and verifies implementation of corrective actions by operational areas
  • Understand all Kitchen process flows and production specifications
  • Must maintain awareness of Kitchen Departure Time compliance for optimal servicing windows
  • Work proficiently in tools such as Flight Family, FACTs, IFX, and GP4
  • Ensures appropriate leadership level awareness of safety or compliance challenges and issues for the day
  • Expected to think and act creatively to solve constraints in the name of what is best for the Delta customer

  Benefits and Perks to Help You Keep Climbing

  Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

  
  

  • Competitive salary, industry-leading profit sharing program, and performance incentives
  • 401(k) with generous company contributions up to 9%
  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave
  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
  • Domestic and International space-available flight privileges for employees and eligible family members
  • Career development programs to achieve your long-term career goals
  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
  • Recognition rewards and awards through the platform Unstoppable Together
  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

  What you need to succeed (minimum qualifications)

  • Candidates for this position should have at minimum a high school diploma/GED
  • Must have strong analytical and root cause analysis skills
  • Thorough understanding of data and dashboard manipulation is required
  • Must be willing to work irregular and varying schedules (including holidays)
  • Must have demonstrated skills and abilities to communicate effectively at all levels of the organization (frontline to executives) using a variety of tools
  • Must possess excellent critical thinking and quality decision making abilities
  • Must be performing satisfactorily in present position
  • Demonstrates that privacy is a priority when handling personal data
  • Embraces a diverse set of people, thinking and styles
  • Consistently makes safety and security, of self and others, the priority

  What will give you a competitive edge (preferred qualifications)

  • Previous compliance experience
  • Thorough knowledge of catering operations, mass kitchen food processing, and handling

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• About the company

  Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.

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