• Job Description

  Req#: COORD002660

  Company

  At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

  Your Purpose

  The Coordinator, Commercial Operations will be an integral part of the Partnership & Sales team supporting clients and team members. You will be responsible for qualifying & managing the inbound initiatives, providing customer service, handling administrative tasks and supporting the team to ensure targets are being met. We’re looking for a highly organized, problem-solver who is eager to learn and grow with our exciting team and company. If you have experience working in a fast-paced environment, ability to multi-task while delivering great work and are motivated by opportunity, this opportunity is for you!

  Your Role

  • Day-to-day support for commercial business segments: Wholesale, Travel Agents, GDS, Groups and Corporate
  • Supporting these commercial business segments, you will fulfill contracts, billing, customer service, reporting, etc.
  • Manage the Inbound process; contacting, qualifying, etc.
  • Manage new and existing corporate accounts by on boarding the company and corporate admin, creating contracts, providing customer service, status reports, etc.
  • Build and maintain strong relationships with the accounts.
  • Coordinate and execute group bookings for various departments: commercial, community affairs, public affairs, and other teams as needed.
  • Coordinate and execute the Group Business, including but not limited to: creating quotes, booking, billing, customer service, collaboration with other internal departments; operations, stations, guest experience, F&B, and mobility to provide the optimal and memorable experience.
  • Collaborating with IT, Accounting, Revenue Management, Legal to ensure the business is running smoothly and efficiently internally as well for our customers.

  Your Qualifications

  • You have a demonstrated history, a minimum of 1-2 years, of working in an account management or equivalent administrative and customer service orientated position in either a B2B or B2C environment.
  • You possess excellent customer service skills, a self-starter who takes initiative, and gets projects done in a timely manner.
  • You should be proactive, positive and have strong multi-tasking skills.
  • You have a personable demeanor with strong verbal and communication skills.
  • You are detailed-oriented and take pride in being organized and have excellent time management skills.
  • You have a willingness to learn and have the ability to work in a fast-paced environment.
  • You have strong computer skills and experience with MS Office.

  We are a new business model – agile and evolving. This job description isn’t meant to be a complete list of your qualifications or all the things you’ll do.

  Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.

  Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

  #LI-MM1

• About the company

  Brightline is a privately run inter-city rail route between Miami and West Palm Beach, Florida that runs on track owned by Florida East Coast Railway.

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