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Job Description
- Req#: L0110-25-0008?language=en&page=565&sort=publicationDateDesc
- All referrals will be received and screened by the Single Point of Access, Coordinators to determine appropriateness and urgency. Transport discharge and warm referrals will be initially screened within 1 hour, while others will be within 1 working day.
- Arrange an initial assessment with the service user/carer, via telephone, video call or face to face visit. For rapid discharge support, this may take the form of a shortened assessment on the ward/discharge area.
- Triage the referrals to an appropriate Support Worker.
- Utilise the Charity Log CRM system to capture and manage referrals, assessments, and case notes, using mobile and integrated telephony to facilitate remote working and ensure timely, responsive support.
- Ensure an integrated crisis response by working closely with health, care and community partners. This will provide highly a responsive, practical, solution-focused support to clients to increase resilience and independence following an illness, injury, hospital admission or other crisis. Building on our established stakeholder relationships, the coordinator will mobilise an integrated network of support to 'wrap around' service users in crisis.
- Contribute to internal and external management reporting.
- Act as Designated Safeguarding Lead for the service.
- All referrals will be received and screened by the Single Point of Access, Coordinators to determine appropriateness and urgency. Transport discharge and warm referrals will be initially screened within 1 hour, while others will be within 1 working day.
- Arrange an initial assessment with the service user/carer, via telephone, video call or face to face visit. For rapid discharge support, this may take the form of a shortened assessment on the ward/discharge area.
- Triage the referrals to an appropriate Support Worker.
- Utilise the Charity Log CRM system to capture and manage referrals, assessments, and case notes, using mobile and integrated telephony to facilitate remote working and ensure timely, responsive support.
- Ensure an integrated crisis response by working closely with health, care and community partners. This will provide highly a responsive, practical, solution-focused support to clients to increase resilience and independence following an illness, injury, hospital admission or other crisis. Building on our established stakeholder relationships, the coordinator will mobilise an integrated network of support to 'wrap around' service users in crisis.
- Contribute to internal and external management reporting.
- Act as Designated Safeguarding Lead for the service.
- Health & Social Care Diploma/NVQ Level 5 or equivalent qualification with experience in a health and social care service environment.
- Relevant community-based experience.
- Assessing client needs at pace.
- Ability to work as part of a team and on own initiative.
- Proven experience of the ability to work collaboratively with partnership organisations.
- Working within multi-disciplinary teams.
- Managing confidential information in a sensitive manner.
- For full details of the criteria for this role please see attached person specification.
- Case work management using a CRM system.
- Health & Social Care Diploma/NVQ Level 5 or equivalent qualification with experience in a health and social care service environment.
- Relevant community-based experience.
- Assessing client needs at pace.
- Ability to work as part of a team and on own initiative.
- Proven experience of the ability to work collaboratively with partnership organisations.
- Working within multi-disciplinary teams.
- Managing confidential information in a sensitive manner.
- For full details of the criteria for this role please see attached person specification.
- Case work management using a CRM system.
Job summary
We are looking to recruit a Coordinator with the ability to develop effective team working with a passion for providing a range of support to Sandwell residents aged 18 plus including support to live independently upon discharge from hospital.
Main duties of the job
The Coordinator is responsible for triaging referrals, conducting initial assessments, liaising with multidisciplinary professionals for data gathering, and coordinating appropriate interventions such as transport, supporting recovery and crisis support.
If you are qualified to level 5 or equivalent in Health & Social Care and have the drive and determination to improve the lives of people within our communities, then please apply
Why you should work for us
28 Days annual leave + 8 days bank holiday, pro rata for part time employees
Workplace pension scheme
Flexible working where suitable to the role
Employee Assistance Programme
Free on-site parking
Comprehensive training and development opportunities
Exclusive deals and discounts on products and services
Friendly and supportive working environment
About us
We are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.
Murray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application.
To Apply
Attached in supporting documents is the Job Description and Person Specification along with an application form which needs to be completed and emailed to HR@murrayhall.co.uk or posted to: HR Recruitment, Murray Hall Community Trust, The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL. All applications must be submitted before the stated closing date.
Please note that we reserve the right to withdraw our job advertisements earlier than the published expiry date.Therefore, if you are interested please submit your application as soon as possible.
Details
Date posted
30 April 2025
Pay scheme
Other
Salary
£27,572 a year
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
L0110-25-0008
Job locations
Murray Hall Community Trust
St. Marks Road
Tipton
West Midlands
DY4 0SL
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Murray Hall Community Trust
Address
Murray Hall Community Trust
St. Marks Road
Tipton
West Midlands
DY4 0SL
Employer's website
Employer details
Employer name
Murray Hall Community Trust
Address
Murray Hall Community Trust
St. Marks Road
Tipton
West Midlands
DY4 0SL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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