• Job Description

  Req#: 549105
  Employer Industry: Telecommunications Services
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to work in a fast-paced and dynamic setting
  - Engaging role that directly impacts customer satisfaction and technician efficiency
  - Comprehensive training and support provided for new employees
  
  What to Expect (Job Responsibilities):
  - Prioritize and dispatch service requests to available technicians, acting as a liaison between technicians and customer service employees
  - Assist in driving field productivity through efficient call routing and managing appointment changes
  - Validate routes and ensure all jobs are assigned and completed daily
  - Analyze and communicate routing inefficiencies and propose possible fixes within the workforce management system
  - Record and maintain dispatch information while coordinating schedule updates and monitoring technician utilization
  
  What is Required (Qualifications):
  - Minimum 1 year of experience as a Dispatcher and 2 years of experience in Customer Service
  - High school diploma/GED or equivalent work experience
  - Ability to prioritize and organize effectively with keen attention to detail
  - Proficient in spoken and written English with strong communication skills
  - Familiarity with dispatching equipment and software applications, including word processing and spreadsheets
  
  How to Stand Out (Preferred Qualifications):
  - Experience in the telecommunications industry
  - Knowledge of broadband products and services
  - Ability to multi-task using multiple software programs simultaneously
  - Basic knowledge of service troubleshooting diagnostic procedures
  - Strong mathematical skills
  
  #Telecommunications #Dispatcher #CustomerService #CareerOpportunity #DynamicWorkEnvironment
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Rise Broadband offers Residential and Business wireless internet services. Learn more about flexible packages designed to meet your budget and WiFi needs.

Notice