• Job Description

  Req#: 1597564

  DEPARTMENT: Guest Experience

  REPORTS TO: Vice President, Guest Experience

  STATUS: Full-Time; Non-Exempt

  San Diego Padres Commitment:

  The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

  We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

  If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

  Your role as a Coordinator, Guest Experience:

  You will support the Guest Experience Department specifically related to all guest and staff-focused initiatives, including attendance tracking, premium area staff, and employee ticket programs.

  All the responsibilities we will trust you with:

  • Representing our Padres Core Values/Mission Statement: Communication and Collaboration, Progress and Innovation, Accountability and Integrity, and Effort and Results, through building meaningful connections with a diverse fan base and serving as impactful leaders in the San Diego community
  • Exemplifying our Petco Park Promise: Care, Connect, Exceed. Proactively welcomes all guests to the ballpark, connecting with frequent guests, and consistently striving to exceed all guest expectations with a focus on the premium spaces
  • Coordinating all 250+ Guest Experience staff scheduling for baseball and non-baseball events and processes specifically with Union Seniority Tracking, Parking Reimbursement Program, Disciplinary Action Tracking, Student Exemption Program Tracking, and Attendance
  • Maintaining accountability for customer touchpoints, including but not limited to surveys, mail, email, telephone, text messages, in-person, and social media
  • Coordinating and tracking Employee Ticket Program
  • Acting as Manager on Duty during non-baseball events as needed
  • Assisting with coordinating event staff breaks during events at Petco Park and Gallagher Square
  • Serving as the primary point of contact for the department staff inbox for staff-related inquiries
  • Assisting staff with technology needs, including ABI, ADP, and Team Member Web site
  • Creating and distributing the event notes for all Team Members, including partners
  • Maintaining inventory of staff equipment and uniforms
  • Maintaining guest-facing services equipment (i.e., Mobile Lockers, Cell Phone Charging Stations, Reverse ATMs, etc.)
  • Preparing Team Member guest areas on event days, ensuring proper inventory and cleanliness
  • Creating and posting content for digital message boards in Team Member areas
  • Supporting department initiatives such as recruiting, interviewing, training, and recognition events
  • Fulfilling mailings for the staff birthday program monthly
  • Assisting with other projects in the department as needed

  Your areas of knowledge and expertise that matter most:

  • Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, CRM, Tableau etc., and general knowledge of basic office equipment including copier, laser printer, telephone, and computer. Experience with Tickets.com a plus
  • Ability to learn and master new software programs
  • Experience in reporting software systems and ticketing systems is preferred
  • Experience working with, or equivalent education related to, accessibility services preferred
  • Ability to research and innovate as it relates to guest experience best practices
  • Strong ability to work with a diverse population in a collaborative, respectful manner with a high degree of integrity, professionalism, and accountability
  • Possess strong communication skills, both written and verbal, with proven public speaking and presentation skills
  • Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
  • Maintain professional demeanor with a high degree of discretion, integrity, and accountability
  • Maintain consistent, punctual, and reliable attendance

  You will be required to meet the following:

  • Must be at least 18 years of age by the start of employment
  • Minimum two (2) years experience in customer service is required. Previous venue-related or sports-related experience preferred
  • Bachelor’s Degree, or education equivalent, preferably in Communications, Business, Hospitality or other related fields
  • Fluently bilingual in English/Spanish a plus
  • Able to work flexible hours including evenings, weekends, holidays and extended hours as needed
  • Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
  • As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

  Pay and additional compensation:

  Per the California pay transparency law, the base hourly rate for this full-time position is $20.00. As a candidate for this position, your pay and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.

  In addition to the base pay, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to:, Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, employer provided game tickets to home games, onsite experiences, ballpark discounts on food and retail, smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

  The San Diego Padres are an Equal Opportunity Employer.

  #LI-Onsite

• About the company

  The San Diego Padres are a Major League Baseball club, established in 1969. The Padres compete in the National League Western Division, playing home games at Petco Park, which opened in downtown San Diego in 2004. In its history, the club has won five division titles and two National League pennants, advancing to the World Series in 1984 and 1998.

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