• Job Description

  Req#: 315163

  Job Details

  Job Location: SNOP-3330 S. Lancaster Annex Building - Dallas, TX

  Education Level: Associates

  Salary Range: Undisclosed

  Travel Percentage: None

  Job Category: Clinical

  Description

  Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

  Metrocare is the largest provider of mental health, developmental disability and permanent supported housing services in Dallas County serving over 50,000 children, teens and adults annually. For over 55 years, Metrocare has provided a broad array of services from mental health care, primary care, services for veterans and their loved ones, accessible pharmacies, homeless outreach, and supportive social services. Metrocare provides specialty mental health services to over 10,000 children and teens and has numerous programs for babies, children and adults with disabilities, including Early Childhood Intervention, Flourishing Families, Nurturing Parenting, Supported Employment and two specialty autism clinics in Dallas and DeSoto. In conjunction with clinical care, Metrocare’s Altshuler Center for Education & Research is transforming the community mental health landscape of North Texas through workforce development focused on innovative partnerships and exceptional trauma-informed training.

  The position provides information on services and supports for which the individual may be eligible. Specifically, new referrals are contacted and scheduled for assessment within appropriate time frames. The IC performs screenings for individuals seeking services and supports; provides an explanation of services and supports using DADS approved documents; triages immediate needs in response to crisis situations; conducts financial assessments and determines whether a request can be met with resources at the MRA or whether the individual will be directed to alternate resources in the community.

  ESSENTIAL DUTIES AND RESPONSIBILITIES:

  The essential functions listed here are representative of those that must be met to successfully perform the job.

  • Adheres to agency policies and procedures.
  • Meets established deadlines and performance expectations; promptly informs his/her supervisor of issues that may interfere with doing so.
  • Follows written and verbal instructions, seeking timely clarification when needed.
  • Maintains the physical presentability of the work environment in a tidy and organized manner; reports facility maintenance needs to the local facility manager when observed.
  • Displays a positive attitude that promotes harmony and teamwork, and demonstrates an atmosphere of customer friendliness and professionalism.
  • Dresses in a professional manner, adhering to the agency dress code, and refrains from clothing that may be disruptive to consumers or other staff on the unit.
  • Maintains an acceptable work record by being punctual to arrive at work and return from breaks; requests Planned Leave within acceptable time frames established by the supervisor to insure adequate coverage is available on the unit.
  • Attempts to perform all tasks with attention to a high degree of accuracy and professionalism.
  • Develops and maintains effective working relationships with co-workers and other inter/intra agency staff.
  • Follows the administrative chain of command in addressing work related issues.
  • Refrains from gossip or personal conversation within the hearing of consumers or collaterals.
  • Responds to requests for service in a professional and courteous manner.
  • Resolves conflicts in a manner that demonstrates respect for self and others.
  • Maintains current licensure status, as appropriate, and supplies Human Resources personnel with copies of current or renewed licenses/credentials prior to rendering/ billing for services.
  • Participates in regularly scheduled supervision, team staffings, and unit staff meetings.
  • Informs appropriate unit personnel of scheduled appointments or expected visitors to the unit. Refrains from bringing children and other family members to the unit except for brief periods of time on rare occasion.
  • Performs other duties as assigned.

  COMPETENCIES:

  The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

  • Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

  • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

  Ability to form a rapport with consumers

  • Ability to meet deadlines
  • Ability to manage several tasks at one time
  • Demonstrated ability to utilize an automated clinical record keeping system

  QUALIFICATIONS

  EDUCATION AND EXPERIENCE:

  • Bachelors degree from an accredited college or university with a major in the human services or AA in human services with 3 years experience working in the field of mental health or other developmental disabilities

  MATHEMATICAL SKILLS:

  • Basic math skills required.

  REASONING ABILITY:

  • Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

  COMPUTER SKILLS:

  • Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
  • Ability to utilize Internet for resources.

  CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
  • Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

  Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

  • Medical/Dental/Vision

  • Paid Leave

  • Paid Holidays

  • Employee Assistance Program

  • Free Mental Healthcare

  • Retirement Plan, including employer matching

  • Health Savings Account, including employer matching

  • Professional Development Allowance up to $2000 per year

  • Bilingual Stipend – up to 6% of the base salary

  • Many other benefits

  Equal Employment Opportunity Employer

  Tobacco-Free Facilities - Metrocare is committed to promoting, the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

  No Recruitment Agencies Please

  Qualifications

  
  

• About the company

  Metrocare is changing minds! We are North Texas' leading nonprofit dedicated to helping people with mental illness, developmental disabilities, and severe emotional problems live healthier lives. The primary disorders treated by Metrocare include depre...

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