The Key - Corporate
Coordinator, National On-Call
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Job Description
- Req#: JR103955
Employer Industry: Home Care Services
Why consider this job opportunity:
- Comprehensive benefits package including Medical/Dental/Vision Insurance and Life Insurance
- 401(k) matching and Health Savings Account options
- Flexible PTO plans for both exempt and non-exempt employees
- Opportunity for continuous improvement and professional development
- Supportive work environment focused on employee training and resources
- Chance to make a meaningful impact in the lives of clients and their families
What to Expect (Job Responsibilities):
- Manage a variety of inbound tickets and respond to live phone calls
- Deliver exceptional customer service through phone and email correspondence
- Maintain detailed and accurate records of all transactions and interactions
- Resolve tickets through effective communication and coordination with field teams
- Accept coaching and feedback to foster continuous improvement in your role
What is Required (Qualifications):
- Must demonstrate reliability through punctual and consistent attendance
- Ability to maintain a professional and courteous demeanor when interacting with clients and coworkers
- Previous experience in customer service or a related field
- Strong communication skills for effective interaction with caregivers and clients
- Ability to accurately document and manage multiple tasks simultaneously
How to Stand Out (Preferred Qualifications):
- Experience in the home care or healthcare industry
- Familiarity with ticketing systems or customer relationship management software
- Proven ability to work in a fast-paced environment
- Strong problem-solving skills and adaptability to change
#HomeCare #CustomerService #CareerOpportunity #EmployeeBenefits #ProfessionalDevelopment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Premier in home care for older adults, seniors and elders. Hourly and 24 hour elder care, home health care and home aides.
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