The Key - Corporate
Coordinator, National On-Call
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Job Description
- Req#: JR103971
Employer Industry: Home Health Care Services
Why consider this job opportunity:
- Comprehensive benefits package including Medical, Dental, and Vision Insurance
- 401(k) matching to support your retirement planning
- Flexible PTO plans for both exempt and non-exempt employees
- Opportunity to work in a supportive and collaborative environment focused on client care
- Chance to make a meaningful impact on the lives of clients and their families
What to Expect (Job Responsibilities):
- Manage a variety of inbound tickets and potentially answer live phone calls
- Deliver exceptional customer service to caregivers and clients via phone and email correspondence
- Maintain detailed and accurate records of all transactions, interactions, and requests
- Resolve tickets through effective communication, documentation, and coordination with field teams
- Accept coaching and feedback from team leaders to foster continuous improvement
What is Required (Qualifications):
- Must demonstrate reliability through punctual and consistent attendance
- Exceptional customer service skills in phone and email communication
- Ability to maintain a professional demeanor when interacting with clients and coworkers
- Experience in managing ticketing systems or similar customer service roles
- Strong organizational skills to maintain accurate records
How to Stand Out (Preferred Qualifications):
- Experience in the home health care industry or similar fields
- Familiarity with customer service software or ticketing systems
- Additional certifications in customer service or healthcare-related fields
#HomeHealthCare #CustomerService #CareerOpportunity #FlexibleBenefits #ImpactfulWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Premier in home care for older adults, seniors and elders. Hourly and 24 hour elder care, home health care and home aides.
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