The Key - Corporate
Coordinator, National On- Call
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Job Description
- Req#: JR104032
Employer Industry: Home Care Services
Why consider this job opportunity:
- Comprehensive benefits package including Medical, Dental, and Vision Insurance
- 401(k) Matching and Health Savings Account options for financial security
- Flexible PTO plans for both exempt and non-exempt employees
- Supportive and collaborative work environment with opportunities for continuous improvement
- Commitment to employee training and resources to enhance care delivery
What to Expect (Job Responsibilities):
- Manage a variety of inbound tickets and answer live phone calls as needed
- Provide exceptional customer service to caregivers and clients via phone and email
- Maintain detailed and accurate records of all transactions and interactions
- Resolve tickets through effective communication and coordination with field teams
- Demonstrate reliability through punctuality and consistent attendance
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional written and verbal communication skills
- Ability to accept coaching and feedback for continuous improvement
- Professional, respectful, and courteous demeanor when interacting with caregivers, clients, and coworkers
- Experience in customer service or a related field
How to Stand Out (Preferred Qualifications):
- Familiarity with ticket management systems and customer service software
- Previous experience in the home care or healthcare industry
- Strong organizational skills and attention to detail
- Ability to work effectively in a team-oriented environment
- Bilingual skills are a plus
#HomeCare #CustomerService #HealthcareJobs #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Premier in home care for older adults, seniors and elders. Hourly and 24 hour elder care, home health care and home aides.
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