East Boston Neighborhood Health Center
Coordinator Patient Access
This job is now closed
Job Description
- Req#: R0005638
- Acts as a mentor to new and existing registration staff.
- Works with supervisor to orient and train new staff to department policies, procedures and workflow.
- Schedules appointments for all patients as requested by the patient or provider.
- Sets up the recalls for returning patients as instructed by the provider
- Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.
- Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team
- Manages all incoming and outgoing in basket messages
- Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team
- Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
- Utilizes Dental/Optical software according to the department
- Verify insurance in advance and same day.
- Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
- Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
- Demonstrate flexibility while being able to multi task and in a fast-paced environment.
- At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.
- High School Diploma or G.E.D. required
- Bilingual skills in english/spanish required
- Maintain annual CAC certification
Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal candidate account!
Current Employees of EBNHC - Please use the internal careers portal to apply for positions.
To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.
Time Type:
Full timeDepartment:
RegistrationAll Locations:
East BostonDescription:
The Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices. The Patient Access Coordinator acts as a role model to all Patient Access Representatives.Duties and Responsibilities:
Skills/Abilities
Experience
Education
About the company
We want to see you...at home!Telemedicine allows us to evaluate, diagnose, and treat patients at a distance using a smartphone or computer. Through telemedicine, we continue to provide high-quality...