• Job Description

  Req#: COORD001874

  When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organisation better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.

  At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.

  In addition, we are dedicated to bringing an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.

  About the role…

  Join our fast-paced Programmes team and be a part of one of the US most dynamic not-for-profit organisations. The Operations Coordinator is a member of the Operations team and supports the Operations Manager in the smooth operations of Road Scholar programmes in the UK and Ireland.

  This is a full-time, remote position, located in the UK, working Monday - Friday 09:00 - 17:00 GMT/BST. Some evening and weekend work required. This remote opportunity is part of the United Kingdom team. Road Scholar will provide all necessary equipment. The annual compensation for this position is £33,000, paid in monthly installments.

  Applications will be reviewed beginning in July, 2025.

  You will…

  • Support the UK Operations Manager on a portfolio of different programme itineraries across product lines and a variety of programme types
  • Liaise with the Customer Service team providing timely communication regarding participants’ programme questions and special requests, to find solutions and encourage enrollments
  • Work with the programme operations team and to ensure programme materials are completed accurately and on time, all procedures for managing programmes are followed, and complete and accurate information has been submitted
  • Arrange and confirm programme details and logistics such as hotel nights, field trips, transfers, meals and additional programme staff
  • Daily analysis of enrollments and space allotments on programmes, ensuring optimal use of capacity in keeping with contractual deadlines
  • Review, triage and action programme changes when complications occur prior to and during programmes
  • Assist in preparing group leaders and on ground staff for upcoming departures
  • Work closely with the Programme Operations Manager to ensure the materials and reports are created and distributed on time
  • Develop comprehensive knowledge of programme content and destinations
  • Attend and work on certain programmes as requested
  • Some evening and weekend work required
  • Additional duties assigned

  You Need…

  • To be an organised professional with at least 1-2 years administrative or relevant experience
  • Educated to degree level preferred
  • Pro-active, motivated individual who is results-oriented
  • Experience in a fast-paced business environment, highly competent in MS Excel and Word
  • Excellent customer service skills with a focus on anticipating and resolving issues proactively
  • Analytical skills and high attention to detail essential
  • Excellent verbal/written communications, interpersonal, and problem solving skills
  • Ability to work collaboratively in a multi-functional team environment
  • Strong system skills; comfortable in a complex database environment
  • Training will be on the job

  Please include a cover letter with your CV or resume for serious consideration.

  Equal Opportunity Employer

  Road Scholar supports diversity in our staff, participants, and programmes. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

  Cybersecurity

  At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.

• About the company

  Road Scholar is an American not-for-profit organization that provides educational travel programs primarily geared to older adults.

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