• Job ID: 39947
• Job Category: Customer Service
• Division & Section: Housing Secretariat, Housing Stability Services
• Work Location: 1530 Markham Rd, on-site
• Job Type & Duration: Full Time, Permanent
• Hourly Rate: $86, 500- $108, 459 annually
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 17-AUG-2023 to 31-AUG-2023

Are you driven to make tangible impacts towards housing security for vulnerable Torontonians? Do you enjoy working in a fast-paced environment, and want to play an integral role in contributing to the City's HousingTO Action Plan? If this sounds like you, we encourage you to join Eviction Prevention in the Community (EPIC) program as a Coordinator Programs.

Building on the City's commitment to expand preventative approaches to homelessness, the EPIC program assists vulnerable households facing imminent risk of eviction by offering intensive case management services to prevent the loss of housing and avert experiencing homelessness.

Reporting to the Housing Consultant (or designated), this role is embedded in a team of dedicated staff who provide leadership and coordination in the planning, implementation, and day to day operations of the EPIC program. Working with a range of stakeholders, you will support individuals and families to remain housed.

Major Responsibilities:

The primary functions associated with this position include but are not limited to:

• Contributes to the development of policies, program and service plans to support the operationalization of EPIC program.
• Monitor and evaluate the quality-of-service delivery to ensure that the City's interests, including improved outcomes for clients, are met by building and maintaining effective working relationships with community partners.
• Monitor processes and programs to ensure effective and coordinated program service delivery, by gathering and coordinating information from various sources, within and outside the Division, to support reporting and program evaluation.
• Build and maintain effective working relationships with housing providers in the private and non-profit sector and other community sector groups to support people facing imminent risk of homelessness to keep their housing
• Supervise, develop and evaluate the performance and development of all assigned staff.
• As required handle day to day labour relations matters, including the hearing of grievances and imposition of discipline.
• Act as the point of contact for community partners providing information, education, and support on processes, policies, and ongoing impact of service delivery.
• Monitor and oversee the assessment and eligibility of tenant resources that support housing stability outcomes.
• Collaborate with other management staff to develop and monitor program goals and objectives, including ensuring service agreements reflect program design and intention, and contributing to evaluation processes
• Lead /support community engagement, communication and, relationship management to build capacity among service providers to ensure the user experience is integrated into program development.
• Represent the Housing Secretariat on stakeholder advisory groups with Divisional committees and external communities.
• Monitor and analyze changing community needs, trends and evolving issues for the purpose of identifying necessary operational policy revisions and development.
• Use a variety of change management tools to develop, promote and operationalize progressive changes to programs.
• Undertake applied and evaluative research projects as assigned.

Key Qualifications:

1. Post-secondary education in a social science, community development, social work, or public administration discipline or an equivalent combination of related education and experience.
2. Experience in the planning, development and implementation of programs and policies that address the complex needs of people experiencing homelessness.
3. Experience supervising in a social services and human services environment.
4. Experience managing administrative and financial activities associated with institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
5. Experience in engaging and developing partnerships with key stakeholders, including but not limited to community agencies, staff, and clients.
6. Ability to effectively direct and motivate project staff teams.
7. Highly developed conflict resolution, problem solving, facilitation, and communication skills.
8. Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees, and coalitions.
9. Knowledge of effective methodologies for data collection and analysis.
10. Ability to work effectively with electronic spreadsheets, word processing, and presentation software.
11. Ability to effectively communicate, both orally and in writing, at a supervisory level.
12. Knowledge of current issues and trends in homelessness, affordable and social housing, social work, mental health, addiction, community funding, municipal trends, and policies.
13. Knowledge of Collective Agreements, Occupational Health and Safety Act, MFIPPA, and other relevant legislation.
14. Ability to travel within Toronto to attend in person meetings with partner agencies and stakeholders and/or deliver training sessions and workshops – this may involve working extended hours when required.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process.