• Job Description

  Req#: 41713

  Amendment #1

  11/28/2023

  Work Location/Portfolio

  • Job ID: 41713
  • Job Category: Customer Service
  • Division & Section: Shelter, Support & Housing Admin, SSHA Homelessness Init & Prevention Svcs
  • Work Location: Four Points Recovery Site 62180 Islington Ave, Toronto, ON M9P 3P
  • Job Type & Duration: Temporary, Full-Time (Approximately 12 Months)
  • Salary: $86,500.00 - $108,459.00, TM0396, Wage Grade 6.0
  • Shift Information: Monday - Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 16-Nov-2023 to 7-Dec-2023
  • 
    

  Major Responsibilities:

  Reporting to the Manager of Four Points Portfolio, the Program Coordinator provides leadership and coordination in support of Homeless Initiatives and Prevention Services strategic plan, as it applies to the Four Points Portfolio. Above all, you will support the Toronto Public Service values to ensure a culture that champions equity, diversity and inclusion and respectful workplaces, and to advocate for the implementation of Shelter, Support, Housing and Administration action items outlined in the Toronto Action Plan to Confront Anti-Black Racism.

  Other responsibilities include but not limited to:

  • Manages the development of Four Points Portfolio’s operational policies, programs and services plans in support of the Divisional strategic plan
  • Monitors programs to ensure effective and coordinated service delivery for clients across all programs within the hostel
  • Collaborates with other management staff to facilitate the development of goals and objectives for all programs
  • Manages all aspects of assigned projects including human resources, budget, research, data analysis, policy development, work plan development and schedule adherence
  • Develops, promotes and operationalizes change management exercises throughout program areas and job classifications
  • Coordinates staff work groups comprised of staff from all programs areas within Four Points Portfolio and other divisional staff
  • Leads service user engagement activities to build capacity among people with lived experience influence on and feedback of service delivery
  • Uphold and promote harm reduction and housing first principles and practices in all initiatives employing an equity and diversity lens
  • Lead community engagement, relationship management and representation on stakeholder advisory groups to build relationships among shelter sites, geographic and/or demographic communities
  • Identifies, monitors and analyzes changing community needs as a basis for policy revisions and development
  • Maintains close and effective working relationships with the Division’s management staff; provides them with responsive service planning and policy support
  • Participates in the establishment of divisional priorities
  • Administers quality improvement and risk management activities within assigned area of control
  • Assists in the preparation of the Four Points Portfolio’s annual budget, allocation of funds and budget control
  • Performs ongoing review of relevant policies and procedures
  • Supervises, develops and evaluates the performance of all assigned staff
  • Handling day to day labour relations matters, including the hearing of grievances and the imposition of discipline as required
  • Represents Four Points Portfolio on Divisional and community boards and committees
  • Maintains close and effective working relationships with officials at other levels of government, community agencies, elected City Officials, and Divisional staff throughout the City to maintain an awareness of trends and issues which may impact on the operation
  • Undertakes applied and evaluative research projects as assigned
  • Develops and manages staff training strategies including needs assessments, planning, coordination and evaluation of training workshops
  • Develops, monitors and evaluates service agreements with partner agencies
  • Monitors and analyzes changing community needs for the purposes of identifying necessary operational policy revisions and/or development
  • Develops and manages a coordinated communications plan across all programs within Four Points Portfolio

  
  Key Qualifications:

  1. Post-secondary education in a discipline pertinent to this work
  2. Experience supervising in a social services and human services environment.
  3. Experience in the planning, development, and implementation of programs and policies that address the complex needs of people experiencing homelessness.
  4. Experience managing administrative and financial activities associated with institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
  5. Experience in developing partnerships with community agencies, staff, and clients.
  6. Ability to effectively direct and motivate project staff teams.
  7. Highly developed conflict resolution, problem solving, facilitation, and communication skills.
  8. Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.
  9. Working knowledge of statistical methods of data collection and analysis.
  10. Ability to effectively communicate, both orally and in writing, at a supervisory level.
  11. Knowledge of anti-oppression framework in the area of equity, diversity and inclusion with a focus on Anti-Black racism would be considered an asset.
  12. Knowledge of current issues and trends in homelessness, social work, social housing, mental health, addiction, community funding, municipal trends and policies and related legislation.
  13. Working knowledge of the Collective Agreements, Occupational Health and Safety Act, MFIPPA, PHIPA, Shelter Standards and other relevant legislation.
  14. Must be able to work flexible hours including weekends and evenings.
  15. Familiarity with government legislation in the areas of Occupational Health & Safety.

  Note To Current City of Toronto Employees

  City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

  Equity, Diversity and Inclusion

  The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

  Accommodation

  The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

• About the company

  Toronto (/təˈrɒntoʊ/, locally /ˈtrɒnoʊ, -nə/) is the capital city of the Canadian province of Ontario.

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