• Job Description

  Req#: R17363
  Employer Industry: Financial Services
  
  Why consider this job opportunity:
  - Hybrid work model with 2 days in-office and 2 days remote
  - Salary competitive within the financial industry
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on repossession processes and customer satisfaction
  
  What to Expect (Job Responsibilities):
  - Manage repossession inventory by reviewing accounts and overseeing the repossession process
  - Assign collateral to appropriate repossession agents and handle skip tracing efforts
  - Monitor communications with repossession agents and approve or deny fees
  - Represent the employer at auctions and oversee the sale of repossessed collateral
  - Assist in training new employees and support team leadership as needed
  
  What is Required (Qualifications):
  - Minimum of three years of experience in a customer service or call center environment, preferably in the financial industry
  - At least one year of repossession experience preferred
  - High school diploma, GED, or equivalent certification
  - Intermediate skills with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel
  - Strong verbal and written communication skills, with the ability to handle and de-escalate situations
  
  How to Stand Out (Preferred Qualifications):
  - Demonstrated working knowledge of automobile finance, collections, and loan services
  - Familiarity with indirect loan documentation, such as contracts and bankruptcies
  - Database skills
  - Fluent in Spanish
  
  #FinancialServices #HybridWork #CareerOpportunity #CustomerService #RepossessionManagement

• About the company

  Mountain America is a member-owned, not-for-profit, full-service financial institution providing everything from savings and loans to SBA & retirement services.

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