DocuSign
Core+ Support Expert (Spanish)
4 days agoWhat's your preference?
Job Description
- Req#: 28177
Employer Industry: E-Signature and Contract Lifecycle Management
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work flexibility, allowing you to work from a designated location
- Engage directly with customers, making a significant impact on their experience
- Collaborative work environment with cross-functional teams
- Access to a variety of support tools and resources for professional development
What to Expect (Job Responsibilities):
- Support the employer's Intelligent Agreement Management (IAM) and associated services
- Resolve escalated cases from support channels involving customer-reported issues
- Own customer issues requiring engineering engagement to address technical bugs
- Apply technical product expertise within IAM areas to support customer adoption
- Identify product improvements, bugs, and opportunities to enhance customer experience
What is Required (Qualifications):
- Bachelor of Science degree in Computer Science, Engineering, or related technical discipline
- 2+ years of SaaS troubleshooting experience in a Technical Support capacity
- Experience with modern markup and programming languages such as XML, C#, Python, PHP, or JavaScript/jQuery
- Proven ability to document troubleshooting steps and communicate effectively with various audiences
- Experience with at least one (1) vertical or subject matter associated with the employer's signing or agreement products
How to Stand Out (Preferred Qualifications):
- Self-motivated and goal-oriented with exceptional organizational and time management skills
- Effective communication skills with customers, peers, and executives
- Demonstrated analytical and problem-solving skills for real-time troubleshooting
- Familiarity with web service APIs and authentication technologies such as SAML and OAuth
- Professional experience within relevant industries for which the employer provides solutions
#E-Signature #TechnicalSupport #RemoteWork #CareerGrowth #CustomerExperience
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
DocuSign, Inc., is an American company headquartered in San Francisco, California, that allows organizations to manage electronic agreements.
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