• Job Description

  Req#: R-2023-35580

  Department:

  Culture & Communications

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Corporate Culture Summer 2024 Internships

  Please print/save the job description because it won’t be available after you apply.

  To apply, you must submit your application and upload a resume for each role online at www.southwest.com/careers .

  Southwest Airlines Corporate Culture Internships span across several different Teams within the Culture & Communications Department , Crew Scheduling, and Hospitality Operations Department. Interns may be asked to support a variety of projects within one or more of the following Teams:

  Corporate Citizenship Intern

  Southwest Airlines Corporate Citizenship is focused on corporate citizenship, environmental sustainability, and corporate social responsibility (CSR) activities at Southwest. Engages both internal and external C ustomers to reduce our environmental footprint, increase efficiency and effectiveness of our environmental, social and governance work, and enhance our social impact. This internship provides the opportunity to participate in the development of Southwest Airlines’ renowned One Report (an integrated, holistic corporate responsibility report), and participate in reputation management activities. Individuals in this role will handle a variety of responsibilities including communications, research, and project management. The i nternship may span across different Teams within the C ulture and Communications Department and Corporate Reputation pillar. Interns may be asked to support a variety of projects .

  Duties and Responsibilities:

  The duties and responsibilities of the Corporate Citizenship Intern may include but are not limited to:

  • Attend cross-functional meetings .

  • Co llaborate on and complete special projects .

  • Assist with ideating, strategizing, and developing cross-functional initiatives.

  • Monitor and analyze relevant ESG reporting trends, KPIs, and best practices.

  • Draft communication items related to corporate citizenship projects and initiatives.

  • Participate in event planning, speech and presentation preparation, and escorting external visitors.

  • Assist with strategic communications planning in the areas the Corporate Citizenship Team supports including Environmental Sustainability; Diversity, Equity & Inclusion, Corporate Responsibility (community, giving, etc.)

  Corporate Responsibility Intern

  The Corporate Responsibility Team ensures Southwest Airlines is recognized as a global trusted citizen, fostering authentic relationships that empower communities to thrive. As an intern in this department, you would support these Teams : Employee Impact, Programs , & Giving .

  Duties and Responsibilities:

  The duties and responsibilities of the Corporate Responsibility Intern may include but are not limited to:

  • Provide support for Southwest Airlines giving, programming and volunteerism activities and associated events

  • Support in communications content generation for internal and external channels

  • Support in the creation and development of Team assets/resources

  • Perform topical research and gather necessary reports and data to inform giving, programming and volunteerism strategies

  • Support administrative procedures, such as data entry, promotional supply inventory and management

  • May perform other job duties as directed by Corporate Responsibility Team

  • Complete capstone project on behalf of the Corporate Responsibility Team

  Crew Schedu l ing Engagement Intern

  The Crew Scheduling Engagement & Communication Team fosters an environment where Crew Scheduling Employees are empowered to share feedback, are supported, and recognized by delivering the best Employee experience through effective communication and meaningful engagement—through inclusive interactions and authentic conversations.

  Duties & Responsibilities:

  Some examples of projects and tasks may include but are not limited to:

  • Helping with the design, development, and coordination of initiatives in support of achieving Crew Scheduling Engagement Strategy Plan; analyzing Employee feedback and data to glean insights; helping identify potential solutions to mitigate Crew Scheduling Employee pain points or drive engagement; collaborating with peers and Leaders to develop and execute solutions to improve the Employee experience

  • Assist with obtaining strong Employee sentiment through a variety of methods (i.e., focus groups, surveys, brainstorming sessions, other research methods), synthesize the results, and apply insights to work deliverables or Team projects

  • Assist with internal communications by identifying opportunities to share Employee stories that highlight moments along the Employee Journey and inspire Employee engagement

  • Conduct external research to better understand Employee experience needs and trends

  • Assist with the planning and executing of large D epartment engagement events (meetings, department appreciation efforts, parties, etc.); work with Internal and External vendors to help with logistics ; write communications and design visuals for internal use

  • Assist with Crew Scheduling Communications by drafting and curating content for the Department including internal messages, intranet, internal publications and social channels. Manage content on department SharePoint page including monitoring and responding to requests and inquiries in a timely manner and addressing escalated content. Collaborate across the Department to discover and promote relevant Employee stories for department publications including weekly news series and monthly department newsletter.

  • Assist with other special projects relating to Crew Scheduling Engagement & Communication as needed

  Culture & Recognition Intern

  The Culture & Recognition Team creates an environment where Employees feel heard, recognized, celebrated, and supported through every step of their experience. As an intern in this department, you would p romote, participate in , and help lead Companywide appreciations and celebrations. Interns will also s upport projects and programs related to C ompanywide storytelling and the overall Employee Experience.

  Duties & Responsibilities:

  Some examples of these projects and tasks may include but are not limited to:

  • Assist with Culture and Recognition projects and programs. Duties include: Helping to assess the success of current recognition programs and efforts; analyzing employee data, identifying areas of improvement and creating an optimization strategy, and preparing and presenting presentations to stakeholders.

  • Assist with the planning and execution of appreciation events for our Employees in various cities; and help measure various statistics for the Culture Department .

  • Assist with Culture events. Duties include: Assist with the planning and executing of large Employee events (meetings, rallies, parties, etc.); help with ordering, assembling, and shipping supplies; write blog posts and design visuals for internal use; work with outside vendors to order promotional items; work with hotels and venues to secure rooms, meeting spaces, and food .

  • Assist with Culture Communications. Manage content on Culture social media channels including monitoring membership requests, responding to inquiries and posts in a timely manner , and addressing escalated content. Collaborate across the Department to discover and promote relevant stories of Southwest achievement within the context of the mission and vision of the Company. Assist with internal communications by drafting and curating content for Southwest communications channels including blogs, intranet, internal publications, and social channels .

  • Assist with other special projects relating to Culture as needed.

  Employee Experience Intern

  The Employee Experience Strategy & Delivery Team helps deliver recommendations, solutions, and strategies that eliminate pain points and enable meaningful experiences across the Employee Journey. We advocate for Employee needs, refine the strategy for Southwest’s Employee experience, gather Voice of Employee feedback, and deliver insight-driven solutions to address Employee pain points. As an intern on this Team, you will help with the strategy, design, insights, and development of Employee-focused projects .

  Duties & Responsibilities:

  Some examples of projects and tasks may include but are not limited to:

  • Helping with the design, development, and coordination of initiatives, related supporting materials, and governance in support of achieving Southwest’s Employee experience vision; analyzing Employee feedback and data to glean insights; helping identify potential solutions to mitigate Employee pain points or drive engagement; collaborating with peers and Leaders to develop and execute solutions to improve the Employee experience

  • Assist with obtaining Voice of Employee through a variety of methods (i.e., focus groups, surveys, brainstorming sessions, other research methods), synthesize the results, and apply insights to work deliverables or Team projects

  • Help develop and refine Employee experience artifacts and tools to add value to our internal Customers (personas, dashboards, presentations, quick reference guides/job aids)

  • Assist with internal communications by identifying opportunities to share Employee stories that highlight moments along the Employee Journey and inspire Employee engagement

  • Conduct external research to better understand Employee experience needs and trends

  • Apply strategic thinking to identify opportunities for improvement and increase the visibility and engagement of Employee Experience offerings across the Company

  • Assist with other special projects relating to Employee Experience as needed

  Hospitality Intern

  As Southwest builds upon our foundation of excellent Customer Service, Hospitality is what will take our legacy to new heights in the pursuit of being the most loved airline in the world. The Hospitality Operations Support Team (HOST) supports this effort by partnering with all Departments across Southwest to ensure we are always keeping the Hospitality of our Employees and Customers top-of-mind and creating an environment where they feel welcomed, cared for, and appreciated. We are advocates in the quest for continued Hospitality education and are the main stakeholders on all topics related to Customer Service and Hospitality. This is accomplished by providing insights to Leaders about creating a hospitable environment, benchmarking Hospitality measurements across industries and increasing Employee knowledge through communication strategies and analytics.

  Duties & Responsibilities:
  The duties and responsibilities of the Hospitalit y Intern may include, but are not limited to:

  • Supports the identification and analysis of trends and extracts meaningful information to measure and support Southwest corporate Hospitality initiatives .

  • Distills qualitative and quantitative data down to easily understood, presentable, and actionable findings .

  • Derives themes from analysis to effectively inform business partners of Hospitality opportunities for improvement .

  • Assists the Hospitality Operations Support Team in organizing events, meetings and initiatives designed to promote and improve Hospitality Companywide and across multiple departments .

  • May develop written and visual communication relating to Hospitality that is shared Companywide .

  • Present with impact and assist lead ing meetings across multiple Departments and levels of Leadership .

  • Willingness to travel as needed.

  More details for all Corporate Culture Summer 2024 Internships:

  Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. We entrust our Interns to make an impact on their Team in real-time projects, work toward Company initiatives, and achieve our Purpose of connecting People to what’s important in their lives through friendly, reliable, and low-cost air trave l , all while having fun and developing yourself as a future professional.

  To be consid ered, p lease ensure that you attach a resume to your application.
  
  As an Intern , you can expect to:

  • Join Southwest as a S ummer 202 4 Intern, with a 12-week internship lasting from May 21 to August 9 , 2024 .

  • Work onsite at our Corporate Campus in Dallas, TX.

  • Workplace flexibility for 50% of the time is typically available, but interns are expected to be onsite for Intern- related events .

  • Dedicate 40 hours each week to your internship responsibilities and tasks.

  • Receive hourly pay of $22 and receive a one-time $1,000 stipend on your first paycheck .

  • Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel) .

  • Interns will be provided any required equipment, such as a laptop, for the internship.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Basic Qualifications:

  • High School Diploma, GED or equivalent education required .

  • Must be at least 18 years of age.

  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

  • You must have a valid U.S. Social Security Number to complete the full hiring process.

  Education:

  • Progress towards a degree in Business, Communications, Environmental Sciences, E n vironmental Sustain ability, Event Planning, Hospitality , Industrial and Organizational Psychology, Marketing, Non-Profit Management, Organizational Development, Political Science, Public Affairs , Public Relations, Social Impact , or similar degree required .

  • Minimum Sophomore status. May not have an undergraduate graduation date of May 2024 or prior, unless already enrolled in a full-time graduate degree program at time of application.

  • To be eligible you must be currently enrolled as a full-time student as defined by your university at the time of application.

  • Maintained 2.5 or above cumulative GPA at the time of application.

  Experience:

  • Previous writing experience (ex: school newsletter, business, creative) preferred .

  • Previous event planning experience preferred. Previous event follow-up experience (ex: post-event surveys) is a plus.

  • Experience in analyzing, making inferences, and presenting large amounts of qualitative and quantitative survey data desire d .

  • Experience with market research , survey creation , and interpretation is preferred .

  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) is required .

  • Canva and/or Adobe Design experience is a plus.

  • Experience with Share P oint and Microsoft Teams is a plus.

  • Previous C ustomer service or hospitality experience is preferred.

  • Previous Leadership experience preferred .

  Knowledge, Skills, Work Style , & Abilities:

  • Knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and entertain via written, oral, and visual media

  • Outstanding oral presentation and written communication skills required . Ability to proofread and correct errors with minimal supervision is a plus.

  • Ability to be creative, forward thinking, and display a passion for serving our internal and external Customers with outstanding Hospitality.

  • Strong organizational skills and the ability to coordinate multiple tasks and complete assignments with tight deadlines.

  • Ability to handle a high level of responsibility and maintain confidential information .

  • Ability to identify areas of opportunity, create a plan for improvement, and implement.

  • A bility to a pply strategic thinking to identify opportunities for improvement

  • Must be self-motivated and willing to work independently with some guidance and assistance .

  • Ability to work well as a part of a Team.

  • Ability to proactively communicate with Leader and Team regarding the status of ongoing initiatives .

  • Possibility of travel for projects and events.

  • Excellent Customer Service skills required .

  Time Commitment and Pay:

  • Required: Full-time 40hrs per week

  • Must maintain a consistent weekly schedule during normal business hours at a max of 8 hours per day

  • You must reside in Dallas, TX during the internship and work a hybrid schedule of at least 50% in office and be onside for applicable intern events.

  • Program Dates: May 21 st to August 9 th , 2024

  • $22 per hour + $1 , 000 one-time stipend paid on first paycheck

  To apply, you must submit your application and upload a resume for each role online at www.southwest.com/careers .

  We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need accommodation at any point in the hiring process due to a disability, you may email the Accommodations Team or call 877-792-4792.

  Southwest Airlines is an Equal Opportunity Employer.
  Please print/save this job description because it won't be available after you apply.

• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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