• Job Description

  Req#: 547877

  At Makeready we are searching for curious self-starters with a genuine interest in people. These hard-working individuals have always had a natural bend toward hospitality, no matter where they work, because they’ve always seen themselves as part of something bigger.

  The Corporate Director of Membership and Club Operations leads the strategic development, pre-opening, and day-to-day management of social clubs across the hotel portfolio. This role is responsible for driving membership growth, enhancing member and guest experiences, and ensuring operational excellence through innovative programming, service delivery, and team leadership.

  Key Responsibilities

  • Lead pre-opening planning including staffing, marketing, and operational setup.
  • Collaborate with ownership and contractors to ensure timely project completion.
  • Establish SOPs, oversee procurement, and manage pre-opening budgets and timelines.
  • Hire and onboard club teams; ensure readiness for soft and grand openings.
  • Develop membership strategies including pricing, benefits, and tiering.
  • Support club teams in maintaining service consistency and operational standards.
  • Monitor financial performance and implement strategies to optimize revenue and efficiency.
  • Analyze performance data and industry trends to inform improvements.
  • Create exclusive events and engagement programs to elevate the member experience.
  • Lead service recovery and feedback initiatives.
  • Foster integration between club and hotel operations for a seamless experience.
  • Recruit and develop high-performing club managers.
  • Promote a culture of excellence, accountability, and growth.

  Qualifications & Capabilities

  • 8–10 years in private club operations; previous social club General Manager experience, preferred.
  • Proven success in membership sales, innovative programming, and team leadership.
  • Prior experience in design, marketing, and systems implementation for new club openings
  • Strong financial and operational acumen.

  As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

  We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

  Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

• About the company

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