• Job Description

  Req#: 43003-5141B-DRCACE-FULL TIME

  Company Description

  ABOUT WESTGATE RESORTS
  Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

  Job Description

  The Corporate Director of Resort Acticities & Excursions will lead the Activities, Experiences, Entertainments & Excursions with the leadership at the resorts who are directly responsible for providing guest experiences along with their team members who are empowered and fully engaged. This leader will identify, design, and implement process improvement interventions to maximize organizational effectiveness and efficiency to drive performance and deliver an exceptional experience. The leader will work closely with marketing, guest experience coordinator and resort operation leaders to achieve well defined business goals. The leader will also be working with other Corporate Executives to develop new partnership with vendors to elevate the experiences on property. Position is responsible for delivering and orchestrating the strategy and acting as operational support to all Westgate Activity departments to ensure all guest service/experience metrics are achieved and to help drive service and financial objectives. Provides the leadership and coaching to develop team members in the Activities Department, Excursions, Entertainment and Guest Experiences. This role will have direct reports who they will mentor, train, and supervise to ensure job satisfaction, high productivity, and optimal efficiencies.

  To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

  • Integrity
  • Passion
  • Work Ethic

  RESPONSIBILITIES

  • Manage, mentor, inspire and hold accountable all properties Activities and Excursions team.
  • Coach, counsel and develop team of leaders and indirect reports on expectations, operating guidelines, work product, company standards and feedback. Write and deliver performance reviews.
  • Oversee the operational aspects of regional programs, ensuring all programs meet or exceed brand standards and guest satisfaction is high.
  • Responsible for the accurate and timely completion, updating and communication of all associated documentation, including product builds, excursion logistic notes, legal and financial work product, itinerary overviews, and training and operating procedures.
  • Along with the Corporate Manager, ensure all Activities teams across the board have the proper support on site to develop and implement the standards as well as property specific experiences.
  • Conducts regular property visits to ensure the product delivery, Public Health compliance, and guest service standards are always met.
  • Creates Activities policies and procedures and monitors adherence ensuring company policies and service standards compliance.
  • Leverages Activities and other analytics reporting to proactively identify, quantify, and prioritize continuous improvement opportunities. Collaborating closely with functional leads across all teams.
  • Drives a high-performing, guest-centric culture focused on innovation, execution, growth, and development.
  • Participates in the scheduling of Activities leadership positions. Supports the development of and monitors the effectiveness of training programs for the Activities department. Sets standards and criteria for the promotion of guest services team members.
  • Drives and owns the analysis, development and implementation of new Activities and Guest Experiences concepts and service initiatives.
  • Meets and exceeds all existing Activities/Experience metrics.
  • Tracks and measures new business trends and adjusts business model to accommodate.
  • Drives profitable growth using a strong analytical and fact-based approach to support sales, marketing and revenue management strategies and alignment.
  • Focuses on continuous coaching, training, and improvement of the wide and diverse team at the Corporate and Resort Operations level.
  • Designs for the future by creating a vision that drives strategies to achieve corporate yield and profitability objectives.
  • Ensures a global perspective is central in all strategies to support market growth opportunities.
  • Recommends and liaises with IT to ensure constant and consistent improvement of system and service tools.
  • Manages, fosters, and strengthens corporate relationships to achieve teamwork and collaboration. Focus on positioning the team to meet revenue targets, guest satisfaction, operating margin, and unit cost.
  • Leads with passion, drive, and energy to inspire and motivate Activities leadership team with a roadmap to achieve all KPIs.
  • Manages vendor relationships.
  • Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
  • Work hand in hand with all properties and their leadership to enhance and elevate the overall resort experience including but not limited to landscaping, year-round decorations, common areas, seasonal experiences, etc.

  Qualifications

  To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in entertainment or hospitality management required or equivalent work experience.
  • Cruise, Large Timeshare, Large Resort experience (preferred)
  • Five years of relevant experience.
  • Extensive destination experience, both domestic and international. Broad knowledge of the travel and hospitality industry.
  • Strategic planner, with an innovative, hands-on, practical management approach.
  • Creative and innovated driven individual with the ability to guide guest experience activities/entertainment.
  • Ability to provide leadership and motivation to team members in pursuit of company goals.
  • Works independently and resolves questions from resort and executive management.
  • Cultivates an environment whereby the resort management team is motivated, knowledgeable and proactive.
  • Flexibility to travel on short notice for operational visits. Approximately 50% resort travel likely.
  • Strategic-forward thinking skills that will be making decisions daily to provide teams with necessary information to accomplish business needs.
  • Strong motivation and inspirational leadership skills.
  • Exceptional interpersonal, communication and listening skills.
  • Strategy development and the ability to communicate the strategy. Keen focus on continuous improvement and challenging the status quo to influence teams to improve the client experience in the most cost-effective manner.
  • Excellent understanding of leading-edge industry initiatives and ability to lead cross functional teams in the implementation of those initiatives.
  • Financial acumen and the ability to manage very significant revenue and distribution costs.
  • Sales skills including negotiation account management, account penetration and strategic selling.
  • Marketing skills including custom product and package development, brand positioning and strategy.
  • Ability to grasp/learn complex concepts quickly and independently.

  SUPERVISORY RESPONSIBILITIES

  Directly supervises the Activities Corporate Manager, Corporate Coordinators and with a dotted line from every Activities Department Leader carrying out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, but are not limited to, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

  Additional Information

  Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

  Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

• About the company

  Westgate Resorts is an American timeshare resort company. Was founded in 1982 and operates as a subsidiary of Central Florida Investments, Inc. (CFI). Employing about 10,000 people, Westgate Resorts has expanded into the largest privately-held corporation in the Central Florida area.

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