As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Preference for EST, CST timezones/geographic areas.

I. Job Summary
Responsible for conducting assigned workplace investigations.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Investigates employee complaints
• Meets established performance metrics
• Conducts analysis and produces high quality written investigation summaries and reports; the investigator will generally work independently, partnering with appropriate personnel throughout the investigative process
• Meets established timelines and treats all individuals engaged in the complaint process with sensitivity and respect
• Follows established investigation and case management procedures
• Creates investigative plan, coordinating and conducting party and witness interviews promptly and thoroughly. Provides parties with information about the investigatory process and applicable rights and policies
• Gathers and secures relevant evidence and documentation
• Keeps detailed, consistent, and accurate records in case management system
• Maintains timely communication with all involved parties and key stakeholders
• Makes credibility assessments and maintains accurate records of interviews
• Ensures prompt, fair, and neutral investigatory processes for all parties
• Manages conflicts and competing priorities within a matrixed and complex organization
• Maintains the highest degree of confidentiality and sensitivity for all issues

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

A. Education and Experience

• Education: Bachelor's Degree (accredited) in Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Three (3) years of relevant work experience (in addition to education requirement)

B. Other Knowledge, Skills or Abilities Required

• Knowledge and understanding of employment practices.
• Requires problem solving capabilities, strong analytical skills and the ability to react quickly and discreetly in sensitive situations.
• Must have excellent interpersonal, written and oral communication skills, including active listening skills.
• Good negotiation skills. Capable of bringing others together and trying to reconcile differences.
• Good active listening skills. Listening to what other people are saying and asking questions as appropriate.
• Know how to find information and identify essential information.
• Problem identification skills. Identifying the nature of problems.
• Ability to work independently and collaboratively in a team.
• Time management skills.
• Foreign language proficiency in Spanish or French a plus.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is: both office and facility setting.
• Required travel (including extensive overnight travel)- TBD
• The position requires significant travel and non-traditional working hours.

The salary range for this position is $71,300 – $85,000. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for [commission, incentive pay and bonus].

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

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