• Job Description

  Req#: 12208

  Description

  Position Title: Corporate Services Supervisor	Status: Non-exempt, Full-Time
  Budgeted Department Name: Corporate Services	Budgeted Dept Number:	801
  Reports To Title: Group Manager, Customer Care Operations	Hours: Monday – Friday, On-site
  Wage Range: $21.46 - $26.20 per hour plus bonus incentive	Benefits: Medical, Dental, Vision, stock purchase program, 401k, product discount

  POSITION PURPOSE

  To train, develop, support, and oversee the Corporate Services Team. Be a point of contact for customers, vendors and employees. To maintain excellent customer service to all persons and groups both inside and outside the organization.

  PRINCIPAL ACCOUNTABILITIES

  Overall management of Corporate Services Team, which includes interviewing, onboarding, termination, and periodic reviews

  Oversees development and training of Corporate Services Team

  Reception desk customer care, to include answering a multi-line phone, directing or assisting callers, assisting home office guests, and acting as a reliable resource for home office staff needs

  Maintain an understanding of the Zumiez organization and its structure, departments, policies, brand elements, and cultural values

  Supports the Executive Liaison as back up support when needed, which may include booking travel, communications, meeting coordination, and board meeting support

  Supports home office event planning team (Employee Relations 885); including ZHOT, Hi-5, Summer Shindig, Holiday Makers Market, and other non-HR related events or meetings.

  Miscellaneous home office assistance on an as-needed basis, to include printing, booking travel, assisting with national event preparations, special mailing requests, etc.

  Home Office communications for general information and updates

  Coordinates employee special events such as blood drives and sample giveaways

  Assists store employee callers with issues and emergency needs

  Manages the relationship with printing company for business cards and letter head

  Supports Customer Care during peak seasons and as needed, with customer tickets and fulfilling sticker request mailings

  Leads a welcoming and friendly culture at the front desk, greeting everyone

  Supports the Facilities Team with emergency drills and participates in CPR training

  MINIMUM QUALIFICATIONS

  5 years experience in administrative role preferred

  Solid understanding of Zumiez policies, procedures and operations as it pertains to stores and home office

  Experience in decision making, problem solving and negotiating skills

  Excellent customer service, oral and written communication skills

  Proven record of strong attention to detail and accuracy. Ability to organize and prioritize multiple tasks; to work in a dynamic, fast paced environment

  Ability to interact effectively with different personality styles; must possess confidence in communication style. Comfortable interacting with the Executive Team and North American Senior Leadership Team

  Ability to maintain confidence and composure during challenging situations and urgent needs or requests

  Event planning experience

  PHYSICAL DEMANDS & WORK ENVIRONMENT

  Ability to sit at workstation in an office environment for extended periods of time and work on a PC without limitations

  Ability to move about, sit, bend, and squat in an office environment in order to keep the office organized, access equipment and supplies

  Qualifications

  Position Title: Corporate Services Supervisor	Status: Non-exempt, Full-Time
  Budgeted Department Name: Corporate Services	Budgeted Dept Number:	801
  Reports To Title: Group Manager, Customer Care Operations	Hours: Monday – Friday, On-site
  Wage Range: $21.46 - $26.20 per hour plus bonus incentive	Benefits: Medical, Dental, Vision, stock purchase program, 401k, product discount

  POSITION PURPOSE

  To train, develop, support, and oversee the Corporate Services Team. Be a point of contact for customers, vendors and employees. To maintain excellent customer service to all persons and groups both inside and outside the organization.

  PRINCIPAL ACCOUNTABILITIES

  Overall management of Corporate Services Team, which includes interviewing, onboarding, termination, and periodic reviews

  Oversees development and training of Corporate Services Team

  Reception desk customer care, to include answering a multi-line phone, directing or assisting callers, assisting home office guests, and acting as a reliable resource for home office staff needs

  Maintain an understanding of the Zumiez organization and its structure, departments, policies, brand elements, and cultural values

  Supports the Executive Liaison as back up support when needed, which may include booking travel, communications, meeting coordination, and board meeting support

  Supports home office event planning team (Employee Relations 885); including ZHOT, Hi-5, Summer Shindig, Holiday Makers Market, and other non-HR related events or meetings.

  Miscellaneous home office assistance on an as-needed basis, to include printing, booking travel, assisting with national event preparations, special mailing requests, etc.

  Home Office communications for general information and updates

  Coordinates employee special events such as blood drives and sample giveaways

  Assists store employee callers with issues and emergency needs

  Manages the relationship with printing company for business cards and letter head

  Leads a welcoming and friendly culture at the front desk, greeting everyone

  Supports Customer Care during peak seasons and as needed, with customer tickets and fulfilling sticker request mailings

  Supports the Facilities Team with emergency drills and participates in CPR training

  MINIMUM QUALIFICATIONS

  5 years experience in administrative role preferred

  Solid understanding of Zumiez policies, procedures and operations as it pertains to stores and home office

  Experience in decision making, problem solving and negotiating skills

  Excellent customer service, oral and written communication skills

  Proven record of strong attention to detail and accuracy. Ability to organize and prioritize multiple tasks; to work in a dynamic, fast paced environment

  Ability to interact effectively with different personality styles; must possess confidence in communication style. Comfortable interacting with the Executive Team and North American Senior Leadership Team

  Ability to maintain confidence and composure during challenging situations and urgent needs or requests

  Event planning experience

  PHYSICAL DEMANDS & WORK ENVIRONMENT

  Ability to sit at workstation in an office environment for extended periods of time and work on a PC without limitations

  Ability to move about, sit, bend, and squat in an office environment in order to keep the office organized, access equipment and supplies

• About the company

  Zumiez Inc. is an American multinational specialty clothing store founded by Tom Campion and Gary Haakenson in 1978, and publicly traded since 2005.

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