• Job Description

  Req#: REQ338347

  JLL supports the Whole You, personally and professionally.

  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

  Corrigo Platform Analyst

  Remote Position-Virtual Home Based

  Pay: 55-70K

  Shift: Days

  As part of the Integrated Facility Management team, the Analyst/Coordinator will work to provide a high level of administrative support and act as a liaison for client portfolios by ensuring a smooth on-boarding of accounts within the platform and also interacting regularly with the account team and leadership team to ensure seamless and timely service delivery to client operations. Additionally, This position is responsible for Systems Administration of a Computerized Maintenance Management System (CMMS), facility service request (FSR) system, and account-level reporting. General duties include system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity and auditing.

  DUTIES AND RESPONSIBILITIES

  Transition Support:

  • Assist with new account set-up, share Welcome Package-via Site SharePoint page
  • Describe and explain account processes and demonstrate KPI (Key Performance Indicators) process and scorecards, monthly client satisfaction surveys, assist with client management self-assessment process and filling out Asset Tracker
  • Provide ongoing training in CMMS system to new and existing vendors

  Administrative/Analytical/Operations Support:

  • Provide central team support by maintaining and optimizing operations working with IFM Account leadership to coordinate various operational functions.
  • Responsible for managing and maintaining team communications, presentations and data files such as team organizational chart and team distribution list.
  • As needed, support the account teams with submitting the required CS KPI data
  • Support team’s efforts to develop efficient reporting strategies including automation and simplification of reporting processes while preserving data integrity
  • Support and back-up CMMS Team with maintaining technology action plans including the implementation, integration and updating of information associated with client portfolio
  • The designated Corrigo Systems Administrator is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
  • Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
  • Manage operations to mitigate operational risk.
  • Serve as the single point of contact to the account team for all CMMS systems related questions, support issues, and requirements.
  • Responsible for production of monthly, quarterly, annual and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.
  • Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation.
  • Support the account team users with general questions and other systems support requests.
  • Requesting User IDs and passwords for new users via OVID Process
  • Request system changes via Corrigo Data Governance Process
  • Provide new user training, advanced user training and new feature training to the account and client staff as required.
  • Configuration of system notification messages, print formats and other inbound/outbound communication mechanisms.
  • Other duties as assigned

  EMPLOYEE SPECIFICATIONS

  KEY COMPETENCIES

  • 2-4 years of experience managing CMMS/ work order applications, Performance Management, Data and Analytics including any background in Clarify work order system, MyFacility, OneView Tracker, Corrigo, OneView extranet portal, OneView Analytics, OneView Financials, and Access databases and 360 work order a plus
  • Ability to learn new software and manoeuvre nimbly with a desire to learn and understand the “in’s and out’s” of the software
  • Attention to detail
  • Strong organizational and analytical skills; problem solving ability
  • Self-starter and team player
  • Proven record of excellent internal and external customer service
  • Communicate professionally in a clear and concise manner (verbal and written)
  • Demonstrate highest professional standards of behaviour and follow the JLL Code of Ethics policy.
  • Ability to handle multiple priorities and re-prioritize quickly using sound judgment

  Estimated compensation for this position is:

  55,000.00 – 70,000.00 USD per year

  The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

  Location:

  Remote –Atlanta, GA, Austin, TX, Charlotte, NC, Chicago, IL, Harrisburg, PA, Nashville, TN, Tallahassee, FL

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

  Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

  Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

  California Residents only

  If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

  Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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