• Job Description

  Req#: R00144617

  Figures & Numbers don’t scare you? Having ambition to develop in a dynamic industry? Looking for a role with an international scope in a cross-functional environment? This might be your next role!

  Purpose

  Nissan is one of the largest car manufacturers in the world. In Europe the company commits to creating customer value and exceeding expectations. Not only by introducing trendsetting cars like the QASHQAI, JUKE, LEAF and ARIYA, but also by providing top level service to customers. The company is positioned to become a Top 3 automotive manufacturer in Sales and Service Quality (S&S) in Europe.

  Department information
  The “Total Customer Satisfaction” (TCS) department is based in the AMIEO region (Africa, Middle East, India, Europe & Oceania) and is responsible for end-to-end customer satisfaction. This responsibility is for both ‘product’ and ‘experience’ quality throughout the entire lifetime of the customer journey.

  As part of TCS - Customer Experience Quality (CEQ); the Cost of Quality management (COQ) team is inside the AMIEO region responsible for Warranty & RSA provision calculation & control, Warranty Expense & Recovery Reporting & Operation budget management. Your objective is to ensure timely and accurate process execution for all warranty & operational reporting and ensure continues improvement.

  Primary role and responsibilities

  • Execute monthly reporting cycle for the reports assigned
  • Facilitate / Execute daily reporting if required
  • Table maintenance in tableau, etc.
  • Support reforecasting and annual business planning
  • Support KPI tracking and technical concern escalation

  Qualifications & Skills

  • Bachelor’s degree (HBO) or higher in Engineering
  • 3+ years’ experience in technical / analytical role
  • Self-starter and able to work without day-to-day supervision, able to respond to changes and ability to take on new tasks
  • Analytical skills, strong ability to analyze output and judge accuracy
  • Excellent English language skills (written and spoken). Dutch and/or another language is an advantage
  • Capable of working in an international environment with different cultures
  • Outstanding knowledge of MS Access, Excel, PowerPoint and ideally VBA, and Tableau

  What do we offer?

  • A market competitive salary
  • 36.5 holiday days
  • A 13 Month, Holiday & Travel-allowance and a personal benefit budget
  • Personal guidance to develop your professional skillset

  About Nissan AMIEO (Africa, Middle East, India, Europe & Oceania)

  Nissan aims to become a truly sustainable company, driving towards a cleaner, safer and more inclusive world.

  Sustainability is at the core of Nissan's long-term vision, Ambition 2030. Responding to critical environmental, societal and customer needs, this strategy sets out to deliver electrified models and technological innovation in key markets globally, empowering mobility and beyond. Ambition 2030 supports Nissan's goal which is to be carbon neutral across the life cycle of its products and operations by 2050. The Nissan AMIEO region, with EV36Zero at its centre, is primed to accelerate the shift to an electrified future.

  For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

  At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion, people with disabilities and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.

  Amsterdam Netherlands

• About the company

  Nissan North America, Inc., doing business as Nissan USA, is the North American headquarters, and a wholly owned subsidiary of Nissan Motor Corporation of Japan.

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