• Job Description

  Req#: SF230104939
  Work from home with Amazon Customer Service!
  
  Role: Virtual Customer Service Bilingual Associate
  Job Type: Full-time / Permanent
  Location: Work from home in Costa Rica (Virtual)
  Pay Rate: ₡545,000 monthly
  
  Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
  
  What will you do as a Customer Service Associate?
  As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our English and Spanish customers by answering their requests through phone, chat and/or email – this includes everything from order, delivery, and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with internal and external customers and Amazon business partners. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
  
  What are your hours?
  This role requires working variable hours to match when customers need us most. You will work mix schedules day, late and or overnight shift and your work week is minimum 40 hours, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Monday to Sunday. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.What qualifications do we need from you?
  • Minimum age: 18 years old.
  • High School Diploma or equivalent.
  • Have the right to work in Costa Rica.
  • Strong communication skills in English and Spanish (both written and oral fluency).
  • Proficient computer skills.
  • The availability to work varying shifts from Monday to Sunday operating within 24 hours.
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required).
  • You'll need a quiet, distraction free work space within a dedicated office space with a desk and chair.
  • From a technical perspective, a minimum 10Mbps and upload speed of 2Mbps (ADSL/LTE/Airfiber) Broadband connection speed using a hard-wire ethernet internet connection (no WIFI).
  
  What strengths will you bring?
  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.
  What benefits will you receive?
  
  One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
  • Medical and Dental Insurance
  • Life and Accidental Death & Disability Insurance
  • Savings (AsoAmazon)
  • Employee Assistance Program (EAP)
  • Amazon employee discount
  • Lifestyle benefits and retail discounts through our Amazon Extras program
  • Expert training and ongoing opportunities to learn more and develop your skills
  • Career Choice
  • Parental Leave
  • Referral Bonus
  If this role sounds like it’s for you, then click on the link below to start the application process!
  You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
  
  If successful, we will contact you about next steps!
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
  Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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