• Job Description

  Req#: 10085791
  Are you passionate about making a difference in your local community? Do you have the skills and experience to help local councils deliver high-quality services to their residents? If so, you might be the perfect candidate for our Local Government Services team.
  
  We are looking for an experienced administrator or customer service advisor to join us as a Council Tax Officer. Working from home but as part of a wider friendly and supportive team, you will provide administrative support to the council and their residents to ensure that our systems are kept up to date with the most accurate information.
  
  This role will provide the right person with scope to learn and progress whilst also allowing them to apply their skills in a rewarding and interesting setting.
  Job title:
  Council Tax Officer (home based)
  Job Description:
  What you’ll be doing:
  • Check Revenues, Housing Benefit and Council Tax Support accounts and claims to see if they have all the information and evidence they need.

  • Change computer records with claim information and collect information from customers.

  • Work on Revenues, Housing and Council Tax Support accounts and claims following the rules and client needs.

  • Make sure the right documents are filled in and that all work is clear and follows the procedures.

  • Reach targets with agreed accuracy levels.

  • Occasionally, talk to customers in person, giving them correct information in a positive way. Call other organisations, such as Her Majesty’s Revenues and Customs and the Department for Work and Pensions.

  • Check the accuracy of the information on the system and provided by the customers, finding fraudulent claims and spotting under or overpayments of Housing Benefit and making sure Revenues accounts are right.
  What we’re looking for:
  • Experience in either an administrative or customer service based role

  • Great communication skills both written and verbal

  • Good IT skills

  • The ability to manage and prioritise own workload

  • Good customer focus

  • Good attention to detail
  About us: Capita Public Service – LPS
  Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services.
  Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.
  What’s in it for you?
  • a salary of £22,000

  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

  • Fully home based role

  • company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

  • voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

  • the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

  • access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  What we hope you’ll do next:
  Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
  We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
  Location:
  Blackburn - Castle Way House
  ,
  United Kingdom
  Time Type:
  Full time
  Contract Type:
  Permanent

• About the company

  Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp

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