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Job Description
- Req#: 38286
- Coupa Administrator works independently with minimal supervision and effectively manage their time/SLA
- Collaborative and courteous in terms of dealing with other Teams (AP and CPS Vendors)
- Excellent Customer Service both internal and external customers (both skype calls and emails)
- Strong attention to detail, multi-tasker, and driven to learn and grow
- Ability to operate in a fast paced and complex environment
- Engage in solutions to Coupa User problems. Works directly with the employees to address requests, concerns and other matter relating to Coupa configurations issues
- Supports AP requests related to PO, Invoices and other set-ups
- Supports Purchasing (Buyers) Requests to update contract, catalog, activate/deactivate the supplier.
- Supports Approvers (Managers/Supervisors) Requests for workflow modification, adding cost center and owner.
- Supports other users (Coupa) for technical issues encountered.
- Maintains and support IVANTI requests within the given (SLA) Service Level Agreement:
- Maintains and support the CPS Support/ Coupa contract Mailbox by replying or addressing the requests or issues within the given (SLA) Service Level Agreement
- Supports Suppliers Requests and Training
- Analyze system requirement and design systems architecture.
- Keen to details and has a proactive approach
- System analysis, architecture and engineering skills
- Excellent verbal and written communication skills, including facilitation of group presentations.
- Experience configuring purchasing and invoicing software.
- Demonstrated knowledge in Procure to Pay areas.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Access and industry-specific analysis software, Coupa is a plus.
- Basic understanding of the Automotive Industry , with the ability to become a subject matter expert on the job.
- Innovation and problem-solving skills that include the ability to analyze, propose and develop solutions interacting with external clients.
- Education: Bachelor's degree in Computer science or equivalent, work experience in related field
Job Summary:
Coupa Administrator is a Help Desk/Customer Service Support that provides supports to the day to day activities of all Non-production related purchases of goods and services – scope is from requisition, approval, PO issue to supplier and receipts, invoicing (remains as current process) and purchasing.
Key Characteristics:
Duties and Responsibilities:
Knowledge, Skills and Abilities:
Qualifications
About the company
Lear Corporation is an American company that manufactures automotive seating and automotive electrical systems.
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