Talentify
Cover VA Customer Service Representative
This job is now closed
Job Description
- Req#: JP-003945557
Description:
Cover VA Contact Center provides health care services through established networks of organized systems of care, which emphasize customer service and eligibility determination. The Enrollment Center provides information for Virginia Medicaid and CHIP clients about managed care plans allowing them to make informed choices about their Medicaid benefits.
CSR 3 Job Description
Essential Duties and Responsibilities/Minimum Requirements:
• Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.
• Process workflow documents, which include, income, identity and other eligibility verification documents.
• Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
• High School diploma with 1-3 years of experience.
Additional Skills & Qualifications:
Candidates must live in Virginia
• High School diploma or equivalent
• 6 months - 2 years of experience
• Strong data entry and call center experience
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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