This job is now closed
Job Description
- Req#: C9389-25-0345?language=en&page=382&sort=publicationDateDesc
- We value people
- We are one team
- We care
- Educated to GCSE standard (or equivalent)*
- Level 2 qualification in Business Admin or equivalent
- Excellent interpersonal skills, able to build rapport and show empathy with patients, visitors and colleagues
- Good written and verbal communication skills
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively. Ability to communicate what this would entail
- Attention to detail
- Keyboard and computer skills including Microsoft Office packages
- Previous experience in a customer or patient facing role
- Previous clerical experience in an administrative setting including the filing of records in numerical/alphabetical order
- Experience of working face to face and/or telephone contact with the general public
- Previous NHS experience
- Experience of offering suggestions for improving own or team working practices.
- Understanding of Information Governance and Confidentiality
- Knowledge of Patient Administration System (or equivalent system)
- A thorough knowledge of the 18-week Referral to Treatment and Patient Access Policies
- Educated to GCSE standard (or equivalent)*
- Level 2 qualification in Business Admin or equivalent
- Excellent interpersonal skills, able to build rapport and show empathy with patients, visitors and colleagues
- Good written and verbal communication skills
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively. Ability to communicate what this would entail
- Attention to detail
- Keyboard and computer skills including Microsoft Office packages
- Previous experience in a customer or patient facing role
- Previous clerical experience in an administrative setting including the filing of records in numerical/alphabetical order
- Experience of working face to face and/or telephone contact with the general public
- Previous NHS experience
- Experience of offering suggestions for improving own or team working practices.
- Understanding of Information Governance and Confidentiality
- Knowledge of Patient Administration System (or equivalent system)
- A thorough knowledge of the 18-week Referral to Treatment and Patient Access Policies
Job summary
Closing Date:29.04.25 (this may change dependent on response)
Shortlisting to take place after closing date: commencing 30.04.25
Interview expected to take place in the week following shortlisting: commencing 06.05.25
The Patient Booking Service is a Trust wide centralised admin team handling referrals, outpatient appointment booking and reception services. We have some exciting opportunities arising within our administrative teams for anyone enjoying contact via the telephone with patients, their relatives and carers, GP's and other service providers we work with closely.
Main duties of the job
The job holder will provide telephone and administrative support across the service. This includes dealing with telephone queries, reception duties, post, printing referrals and appointment letters, arranging transport and interpreters, cancelling or rescheduling appointments and updating patient information on the Trust's Electronic Patient Record system.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Date posted
15 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
389-25-7039073-A
Job locations
St Lukes Hospital
Little Horton Lane
Bradford
BD5 0NA
Job descriptionJob description
Job responsibilities
You will be customer service-focused and worked with or provided services to the general public with extensive experience of doing so via the telephone and face to face. You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients.
You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed.
Job responsibilities
You will be customer service-focused and worked with or provided services to the general public with extensive experience of doing so via the telephone and face to face. You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients.
You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed.
Person SpecificationPerson Specification
Qualifications
Essential
Skills
Essential
Experience
Essential
Desirable
Knowledge
Essential
Qualifications
Essential
Skills
Essential
Experience
Essential
Desirable
Knowledge
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bradford Teaching Hospitals NHS Foundation Trust
Address
St Lukes Hospital
Little Horton Lane
Bradford
BD5 0NA
Employer's website
Employer details
Employer name
Bradford Teaching Hospitals NHS Foundation Trust
Address
St Lukes Hospital
Little Horton Lane
Bradford
BD5 0NA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.