Location: Cleveland, Dallas, New Orleans

CPE and Learning Compliance Management Associate

Join our Risk Management team and help protect EY from risks that arise from its professional practice. Risk Management teams provide coordinated advice and assistance on independence, conflicts, regulatory and risk management issues, as well as dealing with claims, and any queries regarding the organization’s ethics. You’ll help us meet our compliance responsibilities while supporting our client-facing teams as they deliver quality service to their clients.

With so many offerings, you’ll have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

The CPE and Learning Compliance Management Associate works in conjunction with the RM Process Management Assistant Director to support and manage the various educational requirements for Firm professionals. The role has a deep understanding of the CPE requirements, Service Line (SL) Learning Framework and supports EY programs and management of CPE and mandatory firmwide learning. This role also supports the learner communications program and helps monitor adherence to the Firm’s education policies to ensure its client serving professionals maintain a high degree of compliance. This includes working with Global Learning and HR Services to provide a consistent framework through the Learning Management System to facilitate compliance with the required standards. The individual updates stakeholders and provides ongoing consultations with learning and quality leaders to ensure a full understanding of EY’s learning requirements.

Your key responsibilities

• Assists in monitoring compliance with the continuing education compliance process and drives the interaction with related teams outside of the learning COE to achieve goals.
• Deep knowledge of Service Line Learning Frameworks
• Supports the CPE and Learning Compliance communication process
• Identifies emerging risks and proposes solutions to address these.
• Understands the need for change initiatives and is a positive advocate for necessary changes as relates to the process.
• Identifies and leverages opportunities to enhance or develop the process in order to achieve stated goals.
• Ability to build client relationships so that expectations are met or exceeded by advising what to expect and by when, and through listening and responding to client’s needs.
• Understands key requirements of rules and firm policies and is knowledgeable about other areas outside of own area.
• Demonstrates general technical knowledge and keeps abreast of emerging knowledge, trends and lessons learned regarding learning compliance and related areas. Translates this knowledge into action plans and recommendations as appropriate.
• This role must maintain a deep understanding of these jurisdiction requirements and provide learning administration and compliance monitoring support.
• Helps with communication in along with the Risk and Compliance Assistant Director with the platform vendor and internal stakeholders to define requirements and design jurisdictions prior to launch and assesses the need for learning administration and compliance monitoring support.
• Provides concierge level support to SL members in meeting their learning requirements.

Skills and attributes for success

• Good interpersonal, organizational and responsive customer service skills with an attention to detail
• Ability to work effectively in small teams
• Ability to manage and meet deadlines
• Strong written and verbal communications skills
• Strong analytical skills to grasp complexities and perceive relationships between problems and issues

To qualify you must have

• Bachelor's degree; or equivalent work experience
• 1+ years related work experience
• Able to successfully handle multiple tasks
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
• Strong oral and written communications skills
• The ability to exercise significant levels of independent judgment and discretion when analyzing complex issues and risk across and service lines
• Use your knowledge and experience and refer to the firm's Learning Compliance and related policies and regulations, to identify appropriate opportunities and solutions
• Requires an understanding of the high-level technology issues surrounding learning compliance
• Position will interface with executive leaders and must be able to demonstrate expanded knowledge of Learning Compliance functional area while communicating process/es, identifying and providing solutions for mitigating risk factors
• Overtime will be required throughout the year and will vary based on volume of work in the pipeline

Ideally, you'll also have

• Knowledge of data visualization technologies such as Power BI preferred
• Previous CPE compliance experience

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.