• Job Description

  Req#: 89298

  Job Overview:

  The Credentialed Trainer is responsible for providing staff education on IT applications to include Epic electronic health record software. This staff education will be delivered virtually and in-classroom. Credentialed Trainers provide customer support, answer customer hotline, assist with development of training materials and escalate issues as needed. This position requires a commitment to work full time alongside training and other operational and IT professionals.

  Qualifications:

  Required:

  • Associate degree with three or more years of related work experience with one year of Epic EHR experience.
  • Minimum: One year Epic-EHR experience
  • Complete knowledge of office procedures and Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) required
  • Has trained up to 50 Epic classes

  Certifications and Licenses Required:

  • Minimum: Obtaining applicable certification as a Credentialed Trainer will be an expectation of the role
  • Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable

  Preferred:

  • Epic Ambulatory Certification

  Essential Functions:

  The Credentialed Trainer is primarily responsible for in classroom training of end users of the Epic application. In addition to the duties discussed in the Role Description, the Credentialed Trainer is responsible for the following:

  1. Workflow Analysis and Curriculum Design and Development:

  • Assisting in the identification of end-users (role and headcount) requiring training on applicable Epic application
  • Reviewing and becoming well-versed in the E-Learning tools that will be available to end-users

  1. Training Execution and End-User Support:

  • Delivering end-user training
  • Assist with designing and developing the methodology for tracking and reporting end-user training statistics (e.g., attendance, competency, success rate, etc.)
  • Coordinate logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training, clean-up, etc.
  • Communicate changes and enhancements of the Epic electronic health record to the end users.
  • Independently lead ongoing training and acts as the primary training support of the electronic health record.
  • At Go-Live, Credentialed Trainers will be:
    • Providing one-on-one or remedial training for end-users as needed
    • Attending go-live “triage” meetings to solicit and facilitate end-user feedback on system
  • Being flexible in terms of work schedule management and accessibility during training delivery and Go-Live
  • Providing go-live support for users on new applications, including functionality
  • Providing on-call support for application through go-live and post go-live

  1. Job-Specific Competencies

  • Attend a formal training class specifically for Epic credentialed trainers.
    • Receive training on the courses (applications) that will be taught
    • Training will be 5-6 weeks to become a credentialed trainer
    • Complete a credentialing exam with a minimum score of 85%
    • Pass all end-user proficiency assessment with a minimum score of 80%
    • Give a formal panel presentation on the material you will be teaching.

  Other Duties:

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• About the company

  RWJBarnabas Health is a network of independent healthcare providers in New Jersey, based out of West Orange. Members include academic centers, acute care facilities, and research hospitals. The goals of the network include collaboration on educational and research programs.

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