Purpose:

This role supports the Manager, Credit and Collections and works closely with other departments within the company to support the development and growth of the company’s Commercial and Professional credit offerings. As a high-growth area within the company, the responsibilities of this role will change as needed to best support the Commercial Business Account program. Responsibilities can include application processing, the approval and issuance of invoices, assisting with reporting metrics, development of program materials, the rollout of new programs and participation in store events throughout the country. As a key element of this role, you will responsible along with other team members, to function as a contact for Pro and Commercial customer relationship building and issue resolution. As such, you will be responsible for building and maintaining strong value-based relationships with our customers, and ultimately ensuring that our customers understand they are a valuable asset to Floor & Decor. The analyst will work in a centralized unit and will communicate regularly via phone, email and other electronic media.

Minimum Eligibility Requirements:

• Bachelor’s degree in Finance or Business
• 2+ years of experience in the credit and collections process
• Strong analytical skills and the desire to promote program growth and process improvement opportunities
• Strong interpersonal skills and the ability to interact with all levels of the company
• Ability to communicate effectively orally using tact and courtesy
• Proficient with Microsoft Office Suite (Intermediate level in Excel)
• Must be detail oriented and organized
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Ability to develop and manage customer and store associate relationships
• Customer service focus with the ability to listen to customer needs and recommend solutions
• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively in a team environment
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Comfortable receiving ongoing performance feedback and coaching.

Essential Functions

• Create, prepare and update reports by collecting and analyzing information.
• Resolve complaints by investigating issues and composing responses
• Perform billing and reconciliation activities
• Prepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio including customer refunds
• Work directly with customers, Pro store associates, store managers, outside credit agencies and Treasury to facilitate credit and billing solutions
• Apply analytical and critical thinking skills to perform variance analysis and advise on action steps in resolving discrepancies
• Gather financial information from customer web-sites, D & B, Credit Risk Monitor and other available tools.
• Assist with training F&D associates about the commercial credit programs and their features
• Maintain confidentiality of proprietary information
• Provide timely response to all customers inquires
• This person may be responsible for collections, cash applications, disputes and /or any other job-related duties or special projects as assignee

W orking Conditions (travel & environment)

• The noise level in the work environment is typically quiet to moderate.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

• Bonus opportunities at every level

• Career advancement opportunities

• Relocation opportunities across the country

• 401k with discretionary company match

• Employee Stock Purchase Plan

• Referral Bonus Program

• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.