• Job Description

  Req#: CLERK001903

  COMPANY OVERVIEW:

  For over 100 years, El Paso Electric Company has been serving West Texas and Southern New Mexico with safe and reliable electric energy. Today, we are a regional electric utility with over 1,000 employees providing generation, transmission, and distribution service to approximately 400,000 retail and wholesale customers in a 10,000-square-mile service area. We invite you to visit our website to learn more about our rich history, our plans for the future, and excellent career opportunities with El Paso Electric Company.

  
  DATE POSTED: 1/23/2024 CLOSING DATE: 1/30/2024

  GRADE LEVEL: 46-47
  DEPARTMENT: Customer Care
  STARTING SALARY: $34,200 - $50,600 annually. Salary is commensurate with experience.

  
  KEY JOB RESPONSIBILITIES:

  Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate with or without a reasonable accommodation that the essential functions of the job can be performed.

  
  EDUCATION:

  Associates from an accredited college. Business, Accounting, or an equivalent combination of related training and experience.

  Completion of basic accounting courses or some accounting/bookkeeping background required.

  JOB SUMMARY

  Employee responsibilities include, but are not limited to, performing collection activities within Public Utility Commission of Texas and New Mexico Public Regulation Commission rules and regulations, administering payment arrangements, payment plans, returned items, budget billing, non-cash customer deposits, and the low-income rider program. Employee will make outbound collection calls, review and research accounts scheduled for write-offs for potential balance transfer to active accounts, and assist with remit research inquiries, unclaimed property research, and ensuring the assigned suspense account is cleared on a daily basis.

  
  EXPERIENCE:

  0 - 3 or more years of experience

  
  MINIMUM KNOWLEDGE, SKILLS & ABILITIES:
  
  

  1. Related experience in a position responsible for solving complex customer service issues in a timely and accurate manner.
  2. Office and clerical experience, preferably working with customers, customer accounts, payment processing, and uncollectible accounts receivable.
  3. Ability to understand general accounting principles, and laws, policies and procedures related to credit and collections.
  4. Ability to perform basic mathematical calculations accurately and efficiently.
  5. Analytical and mathematical skills with working knowledge of percentages, ratios and mathematical formulas.
  6. Proficient in the use of a personal computer and experience with Microsoft Office applications.
  7. Knowledge of analytical processes and demonstrated organizational abilities.
  8. Ability to learn Customer Care System (CCS) functionalities as applied to assigned responsibilities.
  9. Ability to learn Texas and New Mexico rate tariffs, Substantive Rules and Regulations, and the ability to apply them to customer accounts.
  10. Demonstrated ability to organize tasks and meet deadlines, recognizing priorities of section as a whole, with ability to switch tasks as section requirements dictate.
  11. Effective verbal and written communication skills.
  12. Ability to maintain effective working relationships with officers, managers, fellow employees, and the general public.
  13. Ability to maintain a strong sense of propriety concerning confidential matters.

  ESSENTIAL JOB FUNCTIONS:

  1. Complete assignments in the most efficient, accurate and timely manner.
  2. Function with a high degree of initiative, cooperation and discretion, with the purpose of fostering a cooperative team-oriented environment for maximum productivity.
  3. Report and initiate appropriate follow-up action to resolve and correct errors or unusual results in daily or monthly transactions, tasks, system updates, and/or reports.
  4. Responsible for properly reviewing and managing customer accounts on the budget billing program on a monthly basis, including submission of refund requests if applicable.
  5. Responsible for administering and accurately maintaining customer accounts on the low income rider program.
  6. Assist with the assistance agency payment plan import process and verbal commitments as received.
  7. Assist with processing any and all returned items in a timely and accurate manner, to include notification to all parties necessary and contacting the customer for prompt payment.
  8. Responsible for maintaining accurate records and application of non-cash deposits received for customer accounts.
  9. Responsible for reviewing, thoroughly researching and completing all accounts scheduled for write-off for potential balance transfer to active accounts in an accurate and timely manner.
  10. Communicate with customers, bank personnel, various departments and third party vendors to research and resolve customer payment issues and inquiries.
  11. Provide input to the preparation and/or revision of department procedures and training material and, as needed, assist in training section staff.
  12. Assist with unclaimed property research to timely and accurately report Texas and New Mexico Unclaimed Property.
  13. Participate in testing processes when changes are made to CCS and affected reports to ensure appropriate system functionality and accurate reporting.
  14. Responsible for researching and appropriately applying customer payments stored in the assigned suspense account to customer accounts in a timely manner.
  15. Assist with debt collection through active participation in collection plans/projects including but not limited to, outbound collection calls, payment arrangements, payment plans, and requesting deposits to manage the Company’s uncollectible expense.
  16. Initiate collection action on delinquent accounts. Review and report collection activity that is outstanding beyond an acceptable time frame.
  17. Complies with all applicable Company policies, procedures and code of ethics as well as all applicable governmental laws and regulations to include employment, safety and environmental standards and regulations.
  18. Perform other related tasks that are not included, but are within the context of the duties defined

  WORK ENVIRONMENT:

  1. The incumbents in this classification are not substantially exposed to adverse environmental conditions; primary work environment is typically of an office or administrative nature.
  2. May work non-standard hours.
  3. May require travel to Company work sites.
  4. May require out of town travel.

  PHYSICAL DEMANDS:

  1. Sedentary work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently, or constantly to lift, carry, push, pull or otherwise move objects.
  2. Stooping: Bending body downward and forward by bending spine at the waist.
  3. Kneeling: Bending legs at knee to come to a rest on knee or knees.
  4. Crouching: Bending the body downward and forward by bending leg and spine.
  5. Reaching: Extending hand(s) and arm(s) in any direction.
  6. Walking: Moving about on foot to accomplish tasks.
  7. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  8. Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  9. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
  10. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
  11. Grasping: Applying pressure to an object with the fingers and palm.
  12. Feeling: Perceiving attributes of objects, such as size, shape and temperature or texture by touching with skin, i.e., fingertips.
  13. Talking: Expressing or exchanging ideas by means of the spoken word; those activities in which detailed or important spoken instructions must be conveyed to other workers accurately, loudly or quickly.
  14. Hearing: Having the ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
  15. Repetitive motions: Substantial movements (motions) of the wrists, hands, and/or fingers.
  16. Visual acuity: Color, depth perception and field of vision to include measurement devices for close inspection and analysis.

  
  
  If interested in applying for this position, you must apply online by 5:00 PM, January 30, 2024 . (Please scroll back up to the “ Apply Now ” button)

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  El Paso Electric is a Texas-based public utility company, engaging in the generation, transmission, and distribution of electricity in west Texas and southern New Mexico.

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